Desk Experience Executive

BUILD | Hyderabad

STRENGTH • CONDITIONING • COMMUNITY

JOB DESCRIPTION — GUEST EXPERIENCE & SALES EXECUTIVE

ABOUT BUILD

BUILD is a strength and conditioning gym built on three things: results, community, and coaching quality. What began as a focused training floor is now opening a new flagship fitness club in Kavuri Hills, Hyderabad — bringing strength, yoga, pilates, boxing, and dedicated recovery together under one roof. As we scale, every member interaction is part of the experience, and we're building a team that takes pride in setting that standard.

ROLE OVERVIEW

A front-of-house role that blends five-star guest experience with consultative membership sales. You are the first and last impression of the studio — making every member feel genuinely welcomed while converting interest into membership — so it suits someone with the warmth and polish of premium hospitality who is equally comfortable owning a sales target.

Job Title: Guest Experience & Sales Executive

Location: Kavuri Hills, Hyderabad

Reports To: Operations Manager

Employment Type: Full-Time; shift based (Morning / Evening)

Experience: 2-4 years in front office, guest relations, spa reception, luxury retail, or a members' club — or a strong sales background paired with genuine service polish.

KEY RESPONSIBILITIES

- Front of house: Deliver a warm, poised, impeccably presented welcome to every member and guest, and set the tone of the studio experience.

- Reception: Manage check-ins, access, calls, enquiries, and class / appointment bookings with accuracy and grace.

- Conversion: Own membership conversion and renewals against monthly targets; follow up on leads and trials promptly and professionally.

- Care: Handle member queries and complaints with composure and discretion, escalating where appropriate.

- Records: Maintain accurate records in the CRM / gym-management software and process payments and invoices correctly.

- Coordination: Coordinate seamlessly with trainers, operations, and the cafe so the member journey is effortless end to end.

REQUIREMENTS & QUALIFICATIONS

- Graduate; a hospitality or hotel-management qualification (IHM or equivalent) is strongly preferred.

- Fluent in English, Hindi and Telugu.

KEY ATTRIBUTES

- Warm, articulate, emotionally intelligent, and immaculately presented.

- Comfortable carrying and achieving sales targets; persuasive without being pushy.

- Discreet and composed with high-net-worth members.

- Confident with technology — CRM, point-of-sale, and booking systems.

COMPENSATION & BENEFITS

- Competitive fixed salary: Rs. 3-3.5 LPA

- Sales incentive / commission structure.

- Complimentary studio membership and a premium, professional working environment.

- Predictable shift hours with a weekly off — a healthier rhythm than hotel and spa schedules.