Customer Support Executive

Job Description – Customer Support ExecutiveCompany: Zambient Info Systems Pvt. Ltd.

Product: Liquor Counter (LC)

Location: Hyderabad

Job Type: Full-time

About Liquor CounterLiquor Counter is a specialized software platform built for Wine Stores and Bars.

The platform is currently used across 1,200+ outlets in multiple states and helps retailers manage billing, inventory, purchases, closing stock, reports and day-to-day store operations.

Role: Customer Support ExecutiveWe are looking for a Customer Support Executive who can assist our existing Liquor Counter customers with their day-to-day software queries and operational issues.

The candidate should be comfortable speaking with customers over phone/WhatsApp and guiding them through software-related problems in a simple and patient manner.

• Key ResponsibilitiesAttend customer support calls and WhatsApp queries.
• Understand customer issues and provide quick solutions.
• Support retailers with:
• 
  
• Billing/POS issues
• Stock and inventory queries
• Purchase/invoice entries
• Daily closing
• Sales and stock reports
• Product/MRP-related issues
• User/login-related issues
• Printer, barcode scanner and basic hardware-related issues
• Guide customers on how to use different Liquor Counter features.
• Provide remote support when required.
• Identify whether an issue is:
• 
  
• User-related
• Data-related
• Hardware/network-related
• Software-related
• Escalate software bugs or technical issues to the development team with clear details.
• Follow up with the technical team and customer until the issue is resolved.
• Maintain proper records of customer complaints and resolutions.
• Coordinate with the sales, implementation and development teams whenever required.
• Help new customers during initial software setup and usage.
• Handle customers professionally, especially during high-pressure billing or closing hours.
• Required SkillsGood communication skills in Telugu.
• Working knowledge of English.
• Hindi will be an added advantage.
• Good knowledge of MS Excel.
• Comfortable working with computers and business software.
• Basic understanding of printers, networks and Windows systems is preferred.
• Good problem-solving ability.
• Ability to understand the customer's issue patiently before providing a solution.
• Should be comfortable speaking to multiple customers every day.
• QualificationB.Com / B.A. / B.Sc. / Any Degree
• 1–2 years of experience in customer support, helpdesk, POS/software support or a similar role preferred.
• Freshers with strong communication and computer skills may also be considered.

Preferred ExperienceCandidates with previous experience in any of the following will have an advantage:

• POS software
• ERP/software support
• Retail stores
• Bars
• Inventory or billing software
• Accounting software

What We ExpectWe are looking for someone who takes ownership of customer issues rather than simply forwarding complaints.

The person should be able to understand the problem, coordinate internally and make sure the customer receives a proper resolution.

Customer satisfaction and quick issue resolution will be the primary focus of this role.