Chat Support Executive

Job Title: International Non-Voice Support Executive

Location: Hyderabad (Work from Office)

Shift: Rotational Shifts (US Process)

Working Days: 5 Days Working | 2 Rotational Week Offs

Job Description:-

We are looking for dynamic and customer-focused professionals to join our International Non- Voice Support Team. The ideal candidate should possess excellent communication skills and be passionate about delivering outstanding customer service to global customers.

Key Responsibilities:-

• Handle from international customers Chats (US process).

• looking for duel chat (congruency )

• Resolve customer queries related to accounts, billing, subscriptions, and general support.

• Provide effective issue resolution while ensuring a positive customer experience.

• Demonstrate strong customer handling and active listening skills.

• Maintain high levels of customer satisfaction (CSAT) and quality standards.

• Accurately document customer interactions in CRM tools.

• Follow call handling processes and compliance guidelines.

• Meet performance metrics such as Quality Score, AHT (Average Handle Time), CSAT, and Productivity.

• Build rapport with customers and deliver first-call resolution whenever possible.

Desired Candidate Profile:-

• Minimum 6 months of experience in International Non - Voice Process, Customer Support, Customer Service, or Technical Support. email support

• Excellent verbal & Written communication skills in English.

• Strong customer service orientation and problem-solving abilities.

• Good listening, probing, and interpersonal skills.

• Ability to handle customer escalations professionally.

• Comfortable working in rotational shifts and a fast-paced environment.

• Basic computer knowledge and familiarity with CRM systems.

• Experience in BPO/Chat Support /Call Center/Contact Center environment is preferred.

Educational Qualification:-

• High School Diploma / Intermediate / Graduate (Any Stream)

Perks & Benefits:-

• Attractive Performance Incentives

• Rewards & Recognition Programs

• PF & ESI Benefits

• Career Growth Opportunities

• Employee-Friendly Work Environment

Walk-in Details:-

Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad

Interview Timing: 11:30 AM 3:30 PM

Contact Person: HR Vijaya

Contact Number: 7075921260

Note: Please carry your updated resume and Aadhaar Card for the interview. Mention "HR Vijaya" as the reference on your resume.

⚠️ Recruitment Safety Notice

IntouchCX does not charge any fees for recruitment, interviews, training, or onboarding.

• We will never ask candidates to make payments at any stage of the recruitment process.

• We will never request financial or banking information as a condition of employment.

• IntouchCX communicates with candidates only through official channels.

• Candidates are advised to be cautious of fraudulent job offers, calls, or postings claiming to represent IntouchCX.

• If you receive a suspicious communication claiming to be from IntouchCX, please verify it through the company's official channels before sharing any personal information.