Back Office

• Role Title: Female Telecaller cum Back Office Administrator
• Industry: Beauty, Wellness & Spa
• Gender Preference: Female Only (due to privacy, comfort, and client interaction standards in female spa environments)
• Employment Type: Full-Time
• Core Objective: Handle incoming and outgoing client communications, secure spa bookings, manage daily front-desk/back-office operations, and maintain accurate records to support the spa's overall revenue and efficiency.

Key Responsibilities:

1. Telecalling & Client CommunicationInbound & Outbound Calls: Answer customer queries regarding spa treatments, massage therapies, packages, pricing, and active promotional offers.

Appointment Scheduling:

Book, reschedule, or cancel client appointments, coordinating closely with aestheticians and therapists to manage the daily schedule.

Lead Conversion & Follow-ups: Make outbound calls to prospective or past clients to follow up on inquiries, feedback, or membership renewals, driving repeat business.

Promotional Campaigns: Inform regular and prospective clients about special seasonal discounts, packages, or new services via phone calls and WhatsApp updates.

Promotional Campaigns: Inform regular and prospective clients about special seasonal discounts, packages, or new services via phone calls and WhatsApp updates.

Back Office & Administrative TasksClient Database Management: Maintain and update daily client logs, contact details, and service histories accurately in the spa's software or /Excel sheets.

Billing & Cashier Duties: Handle invoice generation, process client payments (cash, card, UPI), and reconcile daily cash counters or digital sales records.

Record Keeping: File daily attendance sheets, expense vouchers, service reports, and vendor bills systematically.

Front Desk Support: Welcome walk-in clients warmly, guide them regarding their appointments, and ensure a smooth, professional front-office environment.

Requirements & Skills

Education: Minimum 12th Pass or graduation in any field.

Experience: Fresher or 1–2 years of experience in telecalling, front desk, or back-office roles, preferably within a salon, wellness, or beauty clinic environment.

Language Proficiency: Good verbal communication skills in local languages (such as Telugu, Hindi) and English.

Personal Traits: Pleasant and polite telephone etiquette, high organizational skills, patience, and a well-groomed, professional demeanor.