Front Office Executive

Job Title:Front Office Executive

Location:Hong Sau Resort, Tavarekere

Job Summary:Hong Sau Resort is looking for a smart, well-groomed, and customer-friendly Front Office Executive to manage guest reception, reservations, check-ins/check-outs, and front desk operations. The candidate will play a key role in creating a warm and professional first impression for guests and ensuring smooth resort operations.

• Key Responsibilities:Welcome guests and handle check-in/check-out procedures
• Manage front desk operations and guest inquiries
• Handle room reservations, bookings, and confirmations
• Coordinate with housekeeping, maintenance, and operations teams
• Assist guests with resort information, activities, and services
• Handle phone calls, emails, WhatsApp inquiries, and walk-in guests
• Maintain guest records and billing details accurately
• Resolve guest concerns and escalate issues when required
• Ensure professional grooming and hospitality standards at all times
• Support event and group booking coordination when required
• Requirements:Good communication skills in English, Kannada, and Hindi
• Pleasant personality and customer service attitude
• Basic computer knowledge and billing/reservation handling
• Experience in hotel, resort, hospitality, or front office preferred
• Freshers with good communication skills can also apply
• Ability to work in shifts, weekends, and holidays
• Preferred Skills:Customer relationship management
• Problem-solving and multitasking ability
• Professional telephone etiquette
• Team coordination and communication
• Hospitality industry understanding