Front Office Executive

We are looking for a courteous and responsible Front Office Executive to welcome guests and manage daily reception operations.

Key Responsibilities:

• Handle guest check-ins, check-outs, and room allocations.
• Manage reservations received through calls, emails, and online booking platforms.
• Respond to guest enquiries and explain room rates, facilities, and hotel policies.
• Process payments, prepare bills, and maintain accurate guest records.
• Coordinate with housekeeping and other departments for guest requirements.
• Handle guest complaints professionally and promptly.
• Verify guest identification and complete required registration formalities.
• Maintain shift handover records and keep the reception area presentable.

Requirements:

• Good communication skills in Hindi and English; Gujarati is an advantage.
• Basic computer knowledge; experience with hotel PMS software is preferred.
• Polite manner, professional appearance, and a guest-focused attitude.
• Ability to handle payments accurately and manage multiple tasks.
• Willingness to work rotational shifts, including nights, weekends, and holidays.
• Previous hotel front office experience is preferred; freshers with suitable skills may apply.