Sales And Marketing Tele Calling Executive

Job Description: Telecalling Executive (Premium / VIP Clients) – Sales Gallery

Role Overview:

The Telecalling Executive for Premium Customers is responsible for engaging high-net-worth individuals (HNIs), VIP inquiries, and premium prospective homebuyers. This role focuses on building personalized relationships, understanding client preferences, and inviting high-value prospects for exclusive site visits at the sales gallery.

• Key Responsibilities & Essential DutiesHigh-Value Lead Engagement & Qualification:
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• Connect with premium and HNI leads sourced through digital campaigns, channel partners, and walk-in databases.
• Conduct consultative discovery calls to understand client investment preferences, layout requirements, and timeline expectations.
• Pitch high-end residential/commercial features, project USPs, amenities, and developer credentials with high professionalism.
• Site Visit Scheduling & Coordination:
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• Invite qualified premium prospects for exclusive, personalized site visits at the sales gallery.
• Coordinate appointment schedules with the CRM and Sales Lead to ensure dedicated sales executives and hospitality arrangements are ready upon the client's arrival.
• Send professional visit confirmation messages, directions, and pre-visit project highlights via WhatsApp/email.
• Relationship Building & Follow-Ups:
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• Maintain regular, non-intrusive contact with high-value prospects to nurture long-term relationships.
• Follow up post-site visit to collect feedback, address queries, and facilitate subsequent discussion rounds.
• Deliver personalized greetings and special project updates for holidays, anniversaries, or new phase launches.
• Data Management & ERP Reporting:
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• Log all call outcomes, client preferences, feedback, and scheduled visit dates in the CRM / StrategicERP daily.
• Maintain high data accuracy and confidentiality for HNI and VIP buyer information.
• Track personal conversion metrics (calls made, visits booked, visits conducted, bookings closed).
• Work Schedule & Availability:
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• Mandatory weekend & holiday availability: Work on Saturdays, Sundays, and public holidays (with designated weekday off-rotation) to align with peak availability of working professionals and premium buyers.
• Key Qualifications & SkillsSuperior verbal and written communication skills in English, Hindi, and Marathi with an articulate, polite, and executive phone manner.
• Minimum 1–3 years of telecalling or telesales experience in luxury real estate, premium hospitality, high-end banking, or luxury goods.
• Strong persuasion, relationship-building, and active listening capabilities.
• Familiarity with real estate CRM tools / StrategicERP and basic MS Office applications.