Collection Executive / Officer

Job Title: Collection Officer

Industry: NBFC / Financial Services

Department: Collections

Role Overview

The Collection Officer is responsible for managing overdue loan accounts through outbound and inbound calls, ensuring timely recovery of payments while maintaining a professional and customer-friendly approach.

Key Responsibilities

• Make outbound calls to customers for overdue EMI / loan payments
• Handle inbound calls related to payment queries and delays
• Follow up regularly with delinquent customers to ensure payment commitments
• Negotiate repayment plans, due dates, and settlements as per policy
• Update call logs,customer responses, and payment status in CRM systems
• Achieve daily/weekly/monthly calling and collection targets
• Handle early bucket and mid-bucket collections (soft collections)
• Maintain compliance with RBI and company guidelines during collections

Key Skills Required

Strong communication skills (Hindi + basic English preferred)

Good negotiation and convincing ability (Excel / CRM tools)

Ability to handle pressure and meet targets

Good listening and problem-solving skills

Eligibility Criteria

Graduate / Undergraduate

0–2 years experience in tele-calling, collections, or customer service

Additional Benefits

Monthly performance

incentives

Fixed salary + variable

pay