Service Advisor

About GoMechanic

Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the 3 - 15 years of age). Originally conceived as a car service aggregator, catering primarily to institutional customers, GoMechanic has since undergone a remarkable transformation to become a leading aftermarket repair/service player in the automotive vehicle repair industry using cutting-edge technology and innovation. The company is pursuing an audacious goal of serving 1 out of 10 vehicles in the aftermarket service segment through a network of trusted service workshops (run through a franchised model) across India. At GoMechanic, we place a strong emphasis on continuous growth and improvement. At GoMechanic, continuous learning, operational excellence, and customercentricity remain at the core of everything we do. In its latest chapter, GoMechanic has become a part of the Spinny Group following its acquisition by Spinny, further strengthening its commitment to delivering exceptional automotive service experiences across India.

Role Summary

Service Advisor is responsible for providing excellent customer service by assisting with vehicle service needs, managing work orders, coordinating with service technicians, and ensuring timely, high-quality service delivery.

Responsibilities

• Greet customers, assess vehicle service needs, and provide service estimates.

• Create work orders and ensure smooth communication between customers and technicians. 

• Schedule service appointments and manage service calendars. 

• Oversee parts inventory and assist in sourcing required parts. 

• Prepare invoices, explain charges, and process payments. 

• Follow up with customers to ensure satisfaction and future service needs.

Job Requirements

• Bachelor's degree in mechanical or related field.

• Ability to build and maintain client relationships. 

• Strong communication skills. 

• Previous experience in automotive service or customer service