Voice & Non-Voice Call Center Agent

Job Title: International Voice Process ExecutiveLocation: Bangalore

Experience: Fresher / 0–5 Year

Employment Type: Full Time

Process: International Voice / Customer Support

Job DescriptionWe are looking for enthusiastic and customer-focused candidates to join our International Voice Process team in Bangalore. The selected candidates will interact with international customers, understand their queries, provide appropriate solutions, and ensure a positive customer experience.

• Roles & ResponsibilitiesHandle inbound/outbound calls from international customers.
• Understand customer concerns and provide accurate resolutions.
• Maintain professional and clear communication with customers.
• Demonstrate active listening and effective problem-solving skills.
• Follow company processes, quality standards, and compliance guidelines.
• Maintain required productivity and customer satisfaction targets.
• Document customer interactions accurately in the system.
• Work effectively in a fast-paced, target-driven environment.
• EligibilityFreshers are welcome to apply.
• Any Graduate / Undergraduate can apply, depending on process requirements.
• Excellent spoken English and good communication skills.
• Good listening and customer-handling abilities.
• Basic computer knowledge.
• Willingness to work in rotational shifts / night shifts.
• Candidates should be comfortable working from the Bangalore location.
• Skills RequiredExcellent verbal communication
• Active listening
• Customer service orientation
• Problem-solving
• Adaptability and teamwork
• Basic computer proficiency
• Ability to handle pressure