Telecalling Executive

Job Title: Telecaller / Inside Sales Executive

Location: JP Nagar 7th Phase, Bangalore

Job Type: Full-time

Experience Level: 0–3 years / Entry-level to Experienced

Job Summary

We are seeking a dynamic, result-oriented Telecaller to join our growing team. In this role, you will be the primary point of contact for our clients, responsible for generating leads, presenting services, and managing the client lifecycle from initial outreach to post-sale support. The ideal candidate possesses excellent communication skills, a persuasive personality, and a passion for customer satisfaction and sales growth.

Key Responsibilities

1. Lead Generation & Service Presentation

• Outbound Calling: Initiate contact with prospective clients through cold calling and follow up on marketing-generated leads.
• Service Pitching: Clearly present, pitch, and explain our range of services to prospective clients, highlighting value propositions and tailoring the pitch to their specific needs.

2. Relationship Management & Sales Closure

• Persistent Follow-ups: Maintain regular, structured follow-ups with leads through calls and emails to nurture them through the sales funnel until closure.
• Deal Closure: Handle objections professionally, negotiate terms effectively, and successfully close service contracts.

3. Client Relationship & Service Delivery

• Post-Closure Support: Act as the primary coordinator for newly closed clients, ensuring smooth onboarding and delivery of the agreed-upon services.
• Account Management: Check in regularly with active clients to ensure their ongoing satisfaction and maintain strong, long-term relationships.

4. Grievance Redressal & Problem Solving

• Issue Resolution: Act as the first point of contact for client complaints, queries, or grievances.
• Escalation & Tracking: Resolve issues promptly and professionally, coordinating with internal teams when necessary to ensure complete client satisfaction.

5. Revenue Expansion (Upselling & Cross-selling)

• Opportunity Identification: Analyze client accounts and usage patterns to identify gaps where additional services could add value.
• Value Expansion: Actively pitch and cross-sell/upsell complementary or premium services to existing clients to maximize account revenue.

Requirements & Qualifications

• Education: High school diploma, bachelor’s degree, or equivalent.
• Experience: Freshers with any regional language skills, or Proven experience as a Telecaller, Telesales Representative, Customer Support Executive, or similar sales/customer-facing role.
• Communication: Exceptional verbal and written communication skills in any regional language. [Hindi, Telugu, Kannada, Tamil, Malayalam]
• Skills: Strong persuasion, negotiation, and active listening skills.
• Attributes: High emotional intelligence, patience, and the ability to handle rejection professionally while staying motivated.

What We Offer

• Competitive base salary with an attractive, uncapped commission/incentive structure.
• Comprehensive training and mentorship programs.
• Opportunities for rapid career progression into sales management or account management roles.