Process Analyst

About JobWe are looking for a motivated and detail-oriented Operations Executive to join our team. This role blends customer engagement with back-office support, ensuring smooth service delivery, accurate documentation, and strong client relationships.

• Key ResponsibilitiesHandle customer inquiries via phone and other communication channels with professionalism and empathy.
• Provide clear, accurate, and timely information about products and services.
• Build trust and maintain long-term relationships with customer accounts through effective communication.
• Record and update customer interactions in CRM and back-office systems to ensure data accuracy.
• Support operational activities including documentation, account processing, and coordination with internal teams.
• Identify customer needs and provide appropriate solutions, ensuring satisfaction and timely resolution.
• Assist in generating leads and supporting sales initiatives where required.
• Monitor and follow communication guidelines, policies, and compliance standards.
• Collaborate with team leads and managers to ensure seamless handovers and continuity of service.
• Desired Skills & QualificationsStrong communication and interpersonal skills.
• Ability to multitask and manage both customer-facing and back-office responsibilities.
• Detail-oriented with a focus on accuracy in documentation and CRM updates.
• Problem-solving mindset with the ability to provide effective solutions.
• Prior experience in customer service, operations, or administrative support is preferred.
• What We OfferA professional environment that values both customer engagement and operational excellence.
• Opportunities to grow into leadership or specialized roles.
• Exposure to both client-facing and back-office functions, making this role dynamic and impactful.