Debt Collection Executive

Debt Management Executive II

Location: Bangalore

About the Team

The Tele Debt Management team at Navi supports customers in managing their dues by

engaging with them directly and assisting with suitable repayment solutions. The team

ensures a customer-centric approach while adhering to legal and company standards,

contributing to overall portfolio health.

About the Role

As a Debt Management Executive, you will work closely with customers to help them

manage their dues by communicating effectively and setting up feasible repayment

plans. The role involves ensuring timely payments, resolving payment-related issues,

maintaining accurate records, and meeting defined goals while adhering to legal and

company policies.

Key Responsibilities

• Proactively contact customers to remind them of upcoming installment due dates.
• Follow up with customers who have missed their EMI payments.
• Clearly communicate the implications of delayed or missed payments to customers.

Must Haves

• Fluency in Hindi, Telugu or Tamil, with strong command of English.
• Minimum qualification:10th or 12th pass (fresh graduates are welcome to apply).
• Good verbal and written communication skills.
• Basic proficiency in using the internet and search engines.
• Strong observation skills and a professional, presentable demeanor.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion

Indians. Guided by a strong customer-first approach, we are building tech-first solutions

that work at scale. Our offerings include a range of financial products and services

across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s

fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact

quickly. We empower people with high ownership from the start, encouraging them to

solve meaningful problems and build with excellence. Teams here work in an

environment that values speed, collaboration and craftsmanship, while celebrating

learning, growth and shared wins along the way. Whether you’re shaping the future of

fintech products or driving innovation behind the scenes, life at Navi means being part

of a high-energy, talent-driven workplace where your contributions truly make a

difference. We’re guided by our own operating system - The Navi OS - a set of principles that

shape how we work and win together. You can explore them at navi.com/our-values

to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.