Concentrix

Customer Support Executive

Concentrix
Nagavara, Bengaluru/Bangalore
₹26,000 - ₹47,500 monthly*

Fixed

₹26,000 - ₹45,000

Average Incentives*

₹2,500

Earning Potential

₹47,500

Work from OfficeWork from Office
Full TimeFull Time
Night ShiftNight Shift
Min. 6 monthsMin. 6 months
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

18 applicants

18 applicants

Benefits include: Joining Bonus, PF

Benefits include: Joining Bonus, PF

Job Description


Key Responsibilities


• Manage Inbound/Outbound Calls: Handle live voice interactions with international customers professionally and empathetically.

• Resolve Issues: Troubleshoot and diagnose customer complaints, billing questions, and service inquiries to provide accurate solutions.

• Maintain Performance Metrics: Meet or exceed key performance indicators (KPIs) including Average Handling Time (AHT), Customer Satisfaction (CSAT), and First-Call Resolution (FCR).

• Document Transactions: Record detailed summaries of all customer interactions, feedback, and escalations accurately in the CRM system.

• Follow Quality Protocols: Adhere strictly to established call-handling procedures, compliance rules, and professional telephone etiquette.

• Escalate Complex Cases: Route advanced technical or structural problems to the appropriate internal teams while keeping the customer informed.

Job role

Work location
Work locationManyata Tech Park, Outer Ring Road, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftNight Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
EducationGraduate
Skills
Skillsbpo, Blended process, Domestic BPO, Call centre support, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameConcentrix
Address
AddressManyata Tech Park, Outer Ring Road, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka, India
Job posted by Concentrix

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You can expect a minimum salary of 26,000 INR and can go up to 47,500 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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