Customer Care Executive

Customer Support Executive

Company: Cash On Pick

Position: Customer Support Executive

Job Type: Full-Time

Department: Customer Support & Pickup Coordination

About the RoleCash On Pick is looking for a Customer Support Executive to handle incoming customer enquiries and coordinate the pickup of used mobile phones, laptops, MacBooks and other supported devices.

The candidate will be responsible for speaking with customers over phone and WhatsApp, understanding their device details, assisting them with the selling process, and coordinating with our pickup partners to ensure smooth and timely pickups.

• Key ResponsibilitiesHandle incoming customer calls, WhatsApp messages and enquiries.
• Understand the customer's device details, including brand, model, age and condition.
• Explain the Cash On Pick selling and pickup process clearly to customers.
• Assist customers with price-related and pickup-related queries.
• Confirm customer details, pickup address and preferred pickup time.
• Coordinate with our pickup partners/vendors for mobile phone and laptop pickups.
• Assign and follow up on pickup requests with the appropriate partner.
• Keep customers updated regarding pickup status and delays, if any.
• Follow up with customers who have shown interest but have not yet scheduled or completed a pickup.
• Coordinate between customers and pickup partners to resolve operational issues.
• Update lead and pickup status accurately in the company dashboard/CRM.
• Ensure every customer receives professional, polite and timely support.
• Escalate pricing, partner or customer issues to the appropriate team when required.
• Candidate RequirementsGood communication skills in English and Hindi. Kannada or other regional languages will be an advantage.
• Comfortable speaking with customers over the phone and WhatsApp.
• Basic knowledge of mobile phones, laptops and electronic gadgets is preferred.
• Basic computer skills and ability to use web-based dashboards/CRM systems.
• Good coordination and follow-up skills.
• Patient, polite and customer-friendly attitude.
• Ability to handle multiple customer enquiries and pickup requests efficiently.
• Previous experience in customer support, telecalling, operations or logistics coordination is preferred but not mandatory.

Ideal CandidateWe are looking for someone who is responsible, organised and proactive. The candidate should not simply answer customer calls but take ownership of each enquiry—from the initial customer conversation through pickup coordination and successful completion.

Freshers with strong communication and coordination skills may also apply.