Customer Care Executive

We are seeking customer-focused, energetic, and adaptable individuals to join our customer support team. In this role, you will act as the primary point of contact for customers, handling inbound inquiries, resolving service-related issues, and providing accurate guidance regarding prepaid and postpaid telecom services. This is a 24/7 rotational shift environment suited for both freshers and experienced candidates who possess strong communication skills and a passion for customer satisfaction.

• Key ResponsibilitiesCustomer Interaction & Resolution: Handle customer queries promptly and efficiently, ensuring accurate and timely resolutions while maintaining high satisfaction scores during every interaction.
• Troubleshooting & Technical Support: Assist customers with troubleshooting technical difficulties and resolving various service-related issues.
• Service Expertise: Handle specialized queries regarding both prepaid and postpaid service plans, features, and billing inquiries.
• Information & Guidance: Actively listen to customer concerns, understand their needs, and provide clear, appropriate information and guidance.
• Communication Excellence: Maintain a professional, polite, and customer-focused tone; communicate clearly and effectively in English across all customer touchpoints.
• Compliance & Quality Standards: Adhere strictly to internal process guidelines, company policies, and quality assurance standards.
• Candidate RequirementsLanguage Proficiency: Good proficiency in English (verbal and written) is mandatory.
• Educational Qualification: Minimum 12th Pass or any completed degree.
• Experience: Both freshers and experienced candidates are eligible to apply.
• Core Skills: Strong communication, active listening, and customer-handling skills combined with solid problem-solving and troubleshooting abilities.
• Work Approach: Customer-focused, empathetic, and professional demeanor.
• Shift Flexibility: Comfortable working in a 24/7 rotational shift environment and willing to adapt to dynamic business and process requirements.