Business Development Manager (BDM)

Location: Bangalore

Department: Business Development / Sales

Experience: 2–5 years preferred

Industry: Sheet Metal Fabrication / Engineering / Manufacturing / Industrial Services

About the RoleWe are looking for a confident and result-oriented Business Development Executive to manage and convert business enquiries received through social media, digital platforms, website enquiries and inbound telephone calls for a high-end sheet metal fabrication facility in Bangalore.

The facility is equipped with advanced machinery for CNC Laser Cutting, CNC Shearing, CNC Punching and Heavy Plate Bending, serving industrial, engineering, infrastructure, manufacturing and other B2B customers.

The candidate will be the first point of contact for prospective customers and will be responsible for understanding their requirements, coordinating internally for costing and technical feasibility, preparing and sharing quotations, and following up systematically until order closure.

Key Responsibilities

• 1. Lead ManagementHandle all leads received through social media, website, WhatsApp, email and inbound telephone calls.
• Respond promptly and professionally to enquiries.
• Understand the customer's requirement, application, material, dimensions, quantity and delivery expectations.
• Qualify leads based on requirement, quantity, urgency and commercial potential.
• Maintain an accurate database of all enquiries and their status.

• 2. Customer CommunicationConfidently communicate with customers over telephone, WhatsApp, email and other communication channels.
• Demonstrate excellent spoken and written communication skills.
• Explain the company's fabrication capabilities and processes clearly.
• Build professional relationships with customers, purchase teams, production teams, contractors, manufacturers and engineering companies.
• Handle initial customer objections and commercial discussions professionally.

• 3. Requirement Understanding & QuotationCollect and understand customer drawings, sketches, CAD files, BOQs and technical specifications.
• Understand requirements related to:
• CNC Laser Cutting
• CNC Shearing
• CNC Punching
• Sheet Metal Bending
• Heavy Plate Bending
• Fabricated components and assemblies
• Coordinate with the production/estimation team for technical feasibility and costing.
• Prepare and send quotations to customers accurately and within agreed timelines.
• Ensure quotations clearly mention specifications, quantities, pricing, delivery timelines and commercial terms.

• 4. Follow-up & Business ClosureMaintain systematic follow-up with every qualified enquiry.
• Track quotations from submission through negotiation to order confirmation.
• Understand reasons for delayed or lost orders and record them.
• Negotiate commercially within approved limits.
• Convert enquiries into confirmed purchase orders.
• Maintain a healthy pipeline of active opportunities.

• 5. Customer & Market DevelopmentIdentify repeat business opportunities from existing customers.
• Develop relationships with companies that regularly outsource sheet metal fabrication.
• Identify new industrial customers through online research, networking and digital channels.
• Maintain information on competitors, market pricing and customer requirements.
• Support management in developing new customer segments and markets.

Preferred Candidate ProfileThe ideal candidate should have:

• 2–5 years of experience in B2B sales/business development, preferably in a manufacturing or engineering environment.
• Experience in sheet metal fabrication, laser cutting, CNC machining, engineering services, industrial fabrication or similar industries will be strongly preferred.
• Good understanding of industrial customers and their purchasing processes.
• Ability to understand basic engineering drawings and fabrication requirements.
• Strong telephone etiquette and professional communication skills.
• Excellent command of English, both spoken and written.
• Ability to communicate effectively in Hindi and Kannada will be an advantage.
• Strong follow-up and negotiation skills.
• Good computer skills, particularly MS Excel, email and CRM/lead management systems.
• Ability to work independently and take ownership of leads from enquiry to closure.

Key Performance Indicators (KPIs)The candidate will be evaluated on:

• Speed of response to incoming enquiries
• Number of qualified leads generated
• Number and value of quotations issued
• Follow-up effectiveness
• Quotation-to-order conversion rate
• New customers acquired
• Repeat business generated
• Monthly sales/order value
• Accuracy and timeliness of quotations
• CRM/lead database discipline

Ideal CandidateWe are particularly interested in candidates who have previously worked with laser cutting companies, sheet metal fabricators, engineering companies, machine shops, industrial component manufacturers, structural fabrication companies or other B2B engineering businesses.

The right candidate should be commercially aggressive but professionally mature, comfortable speaking to customers, technically curious enough to understand fabrication requirements, and highly disciplined in following up until the enquiry is converted into business.

This is a customer-facing, target-oriented role with significant potential for growth for a candidate who can consistently convert inbound enquiries into profitable orders.