Telesales Marbel And Granite

TELECALLER – MARBLE & GRANITE

Department: Sales & Business Development

Location: Bengaluru

Industry: Marble, Granite & Natural Stone

Reporting To: Sales Manager / Business Development Manager

Job Overview

We are looking for an enthusiastic and confident Telecaller to generate qualified leads and appointments for our marble and granite business.

The candidate will be responsible for contacting architects, interior designers, builders, contractors, developers and potential customers, introducing our products and generating business opportunities for the sales team.

Key Responsibilities

Lead Generation & Calling

- Make daily outbound calls to prospective customers and businesses.

- Contact architects, interior designers, builders, contractors and developers.

- Introduce the company's marble, granite and natural stone collections.

- Identify customers who have upcoming residential, villa, commercial or hospitality projects.

- Generate qualified enquiries and sales leads.

- Fix appointments for the Business Development / Sales team.

- Follow up with previous enquiries and inactive customers.

Customer Database Management

- Build and maintain a database of:

 - Architects

 - Interior designers

 - Builders

 - Contractors

 - Developers

 - Homeowners

 - Project consultants

- Keep customer contact information updated.

- Record call outcomes, requirements and follow-up dates.

Follow-Up

- Follow up regularly with prospects and existing enquiries.

- Share product information, catalogues and showroom details through approved channels.

- Ensure every qualified lead is handed over to the relevant sales team.

- Track leads until they are successfully connected with the sales team.

Product Knowledge

The candidate will be trained on the company's products, including:

- Imported marble

- Italian marble

- Indian marble

- Premium granite

- Quartzite

- Travertine

- Onyx

- Exotic stones

- Bookmatched slabs

- Cut-to-size solutions

Reporting

- Maintain daily calling reports.

- Track calls made, conversations, leads generated and appointments fixed.

- Maintain follow-up schedules.

- Submit daily/weekly performance reports.

- Update CRM or lead management system regularly.

Key Performance Indicators (KPIs)

- Number of calls made per day

- Qualified leads generated

- Architect/designer contacts added

- Appointments fixed

- Site/showroom visits generated

- Enquiries generated

- Lead conversion

- Follow-up completion

- Sales opportunities created

Candidate Profile

Experience: 1–3 years preferred in telecalling, inside sales, real estate, interiors, building materials or related industries.

Freshers with excellent communication skills may also be considered.

Skills Required

- Excellent communication skills

- Confident and pleasant telephone manner

- Good Kannada, English and Hindi communication skills preferred

- Tamil/Telugu is an added advantage

- Good follow-up skills

- Basic computer and Excel knowledge

- Ability to maintain customer databases

- Positive attitude and willingness to learn

- Target-oriented and self-motivated

Ideal Candidate

The ideal candidate should be confident, energetic and persistent, with the ability to make a high volume of calls, identify genuine project opportunities and successfully schedule meetings for the sales team.

Primary Objective

Generate qualified leads, build the company's customer database and create a continuous pipeline of business opportunities for the Sales & Business Development team.