Team Leader
Fairdebt SolutionsFixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
10 applicants
Benefits include: PF, ESI (ESIC)
Job Description
📌 Job Responsibilities:
- Lead and manage a team of Collection Executives (CREs).
- Achieve collection targets, team KPIs, and project SLAs.
- Monitor team productivity, call quality, login hours, and attendance.
- Coach and motivate team members to improve performance.
- Handle customer escalations and resolve operational issues.
- Ensure process compliance, data security, and quality standards.
- Maintain team discipline, engagement, and employee retention.
✅ Required Skills:
- Minimum 1 year of Team Leader experience in outbound collections.
- Experience in BPO, NBFC, Banking, Financial Services, or Collections.
- Strong leadership, team management, and coaching skills.
- Good communication and customer-handling abilities.
- Basic knowledge of MS Excel, Word, and Outlook.
- Ability to achieve targets and manage team performance.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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