Senior Operations Executive

Job Description

We are looking for a proactive and customer-oriented professional to manage the end-to-end waste disposal process. This role requires strong coordination, relationship management, and communication skills to ensure efficient scrap disposal and high customer satisfaction.

Key Responsibilities

1. End-to-End Disposal Management: Manage the complete lifecycle of waste and scrap disposal, from receiving disposal requirements to vendor finalization, pickup, documentation, and transaction closure.
2. Client Coordination: Understand client requirements and provide appropriate solutions through the company’s services and online portal.
3. Vendor Management: Coordinate with buyers to ensure timely inspections, quotations, payments, and material pickups.
4. Portal & CRM Management: Maintain accurate and up-to-date records of disposal activities, vendor details, quotations, transaction status, and client communications in the CRM and company portal.
5. Regulatory Compliance: Ensure disposal activities comply with applicable waste management regulations and maintain the required licenses, authorizations, declarations, manifests, recycling certificates, and other supporting documents.
6. Auction & Commercial Coordination: Support the quotation, bidding, price approval, vendor finalization, and other commercial processes as per company procedures.
7. Pickup & Transaction Closure: Track payment status, pickup schedules, gate passes, invoices, and disposal completion to ensure timely closure of transactions.
8. Communication & Follow-Up: Communicate professionally with clients, vendors, and internal teams through calls, emails, and other communication channels to ensure timely action and resolution of pending activities.
9. Issue Resolution: Identify and resolve operational issues, documentation gaps, payment delays, pickup-related concerns, and other disposal challenges in a timely manner.
10. Customer Relationship Management: Build and maintain strong relationships with clients and recycling partners while ensuring a high level of customer satisfaction.
11. Reporting & Documentation: Prepare regular operational reports, track pending disposals, monitor turnaround times, and maintain records for audits and management reviews.
12. Process Adherence: Follow established standard operating procedures (SOPs), internal controls, and escalation protocols to ensure transparency and accountability throughout the disposal process.