Customer Support Executive

 JOB DESCRIPTION FOR CUSTOMER SUPPORT EXECUTIVE

We are looking for an enthusiastic Customer Support Executive to contribute to generating sales 

for our company. You will be responsible for closing sales deals over the phone and maintaining 

good customer relationships.

An effective telesales representative must be an excellent communicator and have superior 

people skills. They must be comfortable presenting products or services over the phone as well 

as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Key Responsibilities:

1. Customer Interaction:

• Handle inbound calls from customers needing ambulance services.

• Provide detailed information about the services offered, including emergency and non￾emergency transport options.

• Address customer inquiries, concerns, and complaints efficiently and professionally.

2. Service Coordination:

• Schedule and dispatch ambulance services based on customer needs and availability.

• Coordinate with medical staff, drivers, and other team members to ensure timely and 

effective service delivery.

• Monitor the status of ongoing transports and update customers as necessary.

3. Emergency Response:

• Respond promptly to emergency requests, ensuring that accurate and complete 

information is gathered and communicated to the dispatch team.

• Maintain a calm and reassuring presence on calls with individuals in distress.

4. Quality Assurance:

• Participate in training and development programs to stay current with industry best 

practices and company policies.

• Contribute to continuous improvement initiatives to enhance service quality and 

customer experience.

Qualifications:

• Education: 12th/PUC/Diploma/Graduate

• Experience: Previous experience in customer service, call center operations, or 

healthcare support roles is highly desirable.

• Skills: Good communication skills in Kannada, English, Hindi and other south India language 

Basic Computer Knowledge

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict resolution abilities.

• Ability to remain calm and composed under pressure.

• Proficiency with customer relationship management (CRM) software and other relevant 

technology.

• Strong organizational skills and attention to detail.

Personal Attributes:

• Empathetic and patient, with a strong desire to help others.

• Reliable and punctual, with a strong work ethic.

• Ability to work independently and as part of a team.

• Flexible and adaptable to changing situations and priorities.

Working Conditions:

• The position involves working in a call center environment.

• May require working in shifts, including nights.

• Exposure to high-stress situations, especially during emergency calls.

Benefits:

• Competitive salary and benefits package.

• Opportunities for career advancement and professional development.

• A supportive and collaborative work environment.