Quality Auditor
Pay MasterFixed
₹12,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹12,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Fast HR reply
HR responded to 87% candidates in last 9 days
31 applicants
Benefits include: PF, ESI (ESIC)
Job Description
QUALITY ANALYST (QA)
Job Title: Quality Analyst – Collections
🎯 Job Purpose:
To ensure quality, compliance, and process adherence in customer interactions.
🛠 Key Responsibilities:
- Monitor recorded/live calls
- Evaluate calls based on quality parameters
- Maintain quality scorecards
- Provide feedback to agents and TLs
- Identify process gaps and suggest improvements
- Ensure compliance with RBI/collection guidelines
📊 KPIs:
- Quality score
- Error reduction
- Compliance adherence
🎓 Requirements:
- 1–2 years QA experience in BPO/collections preferred/ freshers can also apply
- 12th/ any Graduate
💡 Skills:
- Attention to detail
- Analytical thinking
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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