IT Support Executive

We are seeking a detail-oriented and articulate Virtual Assistant / Operations Coordinator to support our US-based clients and team. In this role, you will manage day-to-day coordination, handle real-time documentation, assist with operational tasks, and ensure smooth communication across teams.

Key Responsibilities:

• Real-time Documentation & Typing: Accurately document conversations, type notes, and update records during live operational sessions.
• Communication & Coordination: Interact with international clients and internal team members via written and spoken English.
• Task & Process Management: Handle multiple tasks simultaneously, monitor instructions, and coordinate workflow requirements efficiently.
• Process Support: Follow detailed guidelines and procedures to assist clients during live sessions and online assessments/evaluations.

Basic Requirements

• Language Skills: Excellent spoken, written, and listening skills in English (mandatory).
• Typing Speed: Minimum 30+ WPM with high accuracy.
• Tech Savviness: Basic proficiency in MS Office, Google Docs, ChatGPT.
• Multitasking: Ability to listen, process information, and type simultaneously under fast-paced conditions.
• Availability: Flexible to work in US overlapping hours / Night shifts.