Team Member-Customer Experience-HO & SUPPORT-Customer 360
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Team Member-Customer Experience-HO & SUPPORT-Customer 360
Key Responsibilities:
- Monitor and investigate suspicious debit card transactions complaints
- Ensure compliance with regulatory guidelines on fraud handling
- Handle customer complaints, recovery of funds and send rejection/closure communications
- Taking up for Shadow credit for eligible cases
- Track unusual events and ensure timely closure of cases
- Raise alerts and coordinate with branches and other banks for CCTV images / footage
- Prepare MIS reports and dashboards
- Update NPCI & DOT and manage internal/external communications
- Suggest process improvements based on fraud complaints received on monthly basis
Qualifications
Requirements:
- 2+ years experience in banking/fraud operations
- Strong analytical, communication and follow-up skills
- Proficient in MS Excel, Word & PowerPoint
- Knowledge of debit card frauds and regulatory norms
- Detail-oriented, proactive and risk-aware
- Communication skill : Kannada, Hindi and English
Key Responsibilities:
- Monitor and investigate suspicious debit card transactions complaints
- Ensure compliance with regulatory guidelines on fraud handling
- Handle customer complaints, recovery of funds and send rejection/closure communications
- Taking up for Shadow credit for eligible cases
- Track unusual events and ensure timely closure of cases
- Raise alerts and coordinate with branches and other banks for CCTV images / footage
- Prepare MIS reports and dashboards
- Update NPCI & DOT and manage internal/external communications
- Suggest process improvements based on fraud complaints received on monthly basis
Requirements:
- 2+ years experience in banking/fraud operations
- Strong analytical, communication and follow-up skills
- Proficient in MS Excel, Word & PowerPoint
- Knowledge of debit card frauds and regulatory norms
- Detail-oriented, proactive and risk-aware
- Communication skill : Kannada, Hindi and English
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Field Sales
Sales Executive
AramyaWork from OfficeFull TimeAny experience
Basic EnglishSales Team Leader
Google Pay
Field JobFull TimeMin. 1 yearBasic EnglishRetail Sales Executive
Dry Fruit HouseWork from OfficeFull TimeAny experienceBasic EnglishBusiness Development Manager (BDM)
M/s Dhara ServicesWork from OfficeFull TimeAny experienceBasic English
Sales Executive
Avanish MotorsWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishSales & Marketing Manager
Clout FitnessWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!