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Shaadi.Com

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I.I.T.Main Gate

Mumbai

Annabhau Sathe Chowk (Thane)


Job description

Male candidates Only!!!
Immediate Joiners Only
Location: Thane
Shift: 11 PM - 8 AM
5 days working/ 2 rotational week off

Role & responsibilities:

Global Customer Support: Interact with international NRI members (via calls, emails, or chat) to resolve queries, assist with profile creation, and troubleshoot account issues.
Relationship Management: Build trust and rapport with global members and their families, ensuring a smooth and empathetic matchmaking journey.
Product Guidance: Educate users on premium features, privacy settings, and communication tools to maximize their success on the platform.
Service Excellence: Maintain a high level of customer satisfaction (CSAT) by delivering accurate, prompt, and high-quality resolutions.
Feedback Loop: Act as the voice of the customer by sharing global user feedback and technical issues with the product and engineering teams.


Preferred candidate profile:

Mandatory: Good verbal and written communication skills in English.
Languages Preferred: Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, Malyalam
Experience: 6 months to 1 years of experience in international customer service, international semi-voice/voice processes, or relationship management.
Empathy & Patience: Exceptional listening skills and an innate ability to handle sensitive family-oriented conversations with maturity.
Flexibility: Willingness to work in shifts aligned with international time zones (e.g., UK, US, Middle East, or Australia) as per business requirements.
Male Candidates Only


Need Immediate Joiners Only!!!
Interested candidates can call or whatsapp on 9167583509



Customer Service Specialist

Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service
team handles calls, chats, and emails with one mission — making every customer feel heard, valued
& special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the
perfect match or calming a concern, we’re the go-to team when it really matters.

Your Mission as a VIP Consultant
If you're someone who lives and breathes customer service, loves solving problems, and gets a kick
out of making people happy — this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,
personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic

What You’ll Do
• Be the dedicated relationship partner for VIP Shaadi members post-sale
• Understand member preferences and help identify their ideal match
• Call and connect with high-quality prospects on behalf of the member
• Set up mutually consented meetings between potential matches
• Ensure timely renewals and proactive engagement throughout their journey
• Guide, counsel, and support the member like a true partner in their search
• Maintain high service standards, timely resolutions & meticulous documentation
• Handle escalations with grace, maturity, and solutions-focused thinking
• Respect diverse traditions, preferences, and cultural nuances in every interaction
• Always go above and beyond to deliver the VIP promise

What You Bring to the Table
• 1+ year of experience in customer service, client servicing or relationship management
• A natural passion for people, relationships & making customers smile
• Strong attention to detail + excellent organizational skills
• High emotional intelligence and empathy
• Infinite patience + persuasive communication
• Clear, confident communication in English + any Indian language
• Self-motivated and committed to exceeding customer expectations

Why Join Us
• Work with India’s leading matchmaking brand
• Be a part of exclusive high-impact journeys for premium members
• Learn, grow & thrive in a high-energy, customer-first culture
• Every day is different, meaningful, and full of real human stories

If you're someone who believes great service is an experience, not a transaction — we'd love to
hear from you.

Let’s help people find not just matches, but magic


Customer Relationship Manager

Patli Pada

✔️ Job Role - Customer Service and Renewals.
✔️ Eligibility: 10th / 12th Pass | Min. 1 Year recent International Service experience
✔️ Communication: Excellent English – Mandatory
✔️ Languages Preferred - English, Telugu, Gujarati, Punjabi, Marathi
✔️ Compensation: ₹25,000–₹40,000 In-hand + ₹100 Night Allowance/shift
✔️ Shift: Night Shift – 11:00 PM to 8:00 AM
✔️ Work Week: 5 Days Working | 2 Rotational Offs (Mon–Fri)
✔️ Age :- 21 to 37


International Customer Service Executive

Tardeo

About the Role
We are looking for a vibrant, organized, and customer-centric professional to manage our front office operations and corporate travel logistics. This role is ideal for someone who thrives in a dynamic corporate environment, loves interacting with people, and takes complete ownership of ensuring smooth daily office operations.

Location: Mumbai-Tardeo

Key Responsibilities:
Front Office & Reception Management
Manage the reception desk, greeting visitors, handling inquiries, and projecting a professional brand image.
Coordinate incoming and outgoing couriers, mail distribution, and phone calls.
Maintain the aesthetics, cleanliness, and daily operational readiness of the front office area.

Corporate Travel Desk
End-to-end management of corporate travel bookings, including flights, hotels, and local commutes for employees.
Liaison with travel vendors, optimize booking costs, and verify travel invoices for finance processing.

Admin & Coordination Support
Support general office administration, facility maintenance, and meeting room management.
Coordinate with internal stakeholders and external vendors for office utilities and supplies.


Candidate Profile:
Education: Graduate in any discipline.
Experience: 2-5 years in Reception, Front Office, Travel Desk, or Admin roles (corporate travel experience preferred).
Languages: Excellent verbal and written communication skills in English, Hindi, and Marathi.
Tech Skills: Proficient in MS Office (Excel, Outlook, Word) for tracking data and handling email communications.



Front Office Executive

Mehrabad Baug

Inbound Customer Service Advisor

VIP International Sales – Male Candidates Only
✔️ Eligibility: 10th / 12th Pass | Min 6 months recent US/UK Sales experience
✔️ Communication: Excellent English – Mandatory
✔️ Compensation: ₹25,000–₹35,000 In-hand + Incentives + ₹100 Night Allowance/shift
✔️ Shift: Night Shift – 11:00 PM to 8:00 AM
✔️ Work Week: 5 Days Working | 2 Rotational Offs (Mon–Fri)
✔️ Age :- 21 to 37


International BPO Executive

Porur

T. Nagar

Job Title: Customer Service Executive
Location: Bangalore
Company: Shaadi.com

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities:
* Handle inbound and outbound customer calls professionally.
* Assist customers with profile creation, upgrades, payments, and account management.
* Resolve customer queries and complaints in a timely and effective manner.
* Maintain detailed records of customer interactions and follow-ups.
* Collaborate with other departments to resolve complex issues.
* Ensure a high level of customer satisfaction by providing excellent service.

Requirements:
* Minimum qualification: Graduate in any discipline.
* 1–6 years of experience in customer service, BPO, or call center preferred.
* Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).
* Good listening skills and problem-solving ability.
* Ability to multitask and work under pressure.
* Basic computer knowledge and typing skills.

Working Conditions:
Shift:
Females: 10 AM – 7 PM
Males: 12 PM – 9 PM  
Mode: Work from office
Location: Bangalore


Customer Support Executive

Azeez Nagar

Role & ResponsibilitiesBuild and maintain strong relationships with existing customers to ensure high customer satisfaction.
Drive customer retention and membership renewals by understanding customer needs and offering suitable solutions.
Proactively connect with customers through calls and follow-ups to enhance their overall experience.
Resolve customer queries and concerns promptly while ensuring excellent service.
Achieve monthly retention and renewal targets.
Maintain accurate customer records and update all interactions in the CRM system.
Coordinate with internal teams to ensure seamless customer support and issue resolution.
Preferred Candidate ProfileMinimum 1+ years of experience in Customer Retention, Renewals, Relationship Management, or Customer Success.
Excellent communication and interpersonal skills.
Mandatory Languages: English, Tamil, and either Telugu or Malayalam.
Strong negotiation and persuasion skills with a customer-centric approach.
Target-driven and capable of managing customer relationships effectively.
Basic knowledge of CRM tools and MS Office.
Willing to work from the T. Nagar, Chennai office.
Comfortable working in a Day Shift.
2 rotational week-offs.
Job DetailsRole: Relationship Manager
Company: Shaadi.com
Location: T. Nagar, Chennai
Experience: 1+ Years
Shift: Day Shift
Week Offs: 2 Rotational Week Offs
Languages Required: English + Tamil + (Telugu or Malayalam) – Mandatory




Customer Relations Officer

Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service
Think of us as the voice of our customers and their biggest champions. The Personalised Service
team handles calls, chats, and emails with one mission — making every customer feel heard, valued
& special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the
perfect match or calming a concern, we’re the go-to team when it really matters.
Your Mission as a VIP Consultant
If you're someone who lives and breathes customer service, loves solving problems, and gets a kick
out of making people happy — this is your calling!
As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,
personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic
What You’ll Do
• Be the dedicated relationship partner for VIP Shaadi members post-sale
• Understand member preferences and help identify their ideal match
• Call and connect with high-quality prospects on behalf of the member
• Set up mutually consented meetings between potential matches
• Ensure timely renewals and proactive engagement throughout their journey
• Guide, counsel, and support the member like a true partner in their search
• Maintain high service standards, timely resolutions & meticulous documentation
• Handle escalations with grace, maturity, and solutions-focused thinking
• Respect diverse traditions, preferences, and cultural nuances in every interaction
• Always go above and beyond to deliver the VIP promise
What You Bring to the Table
• 1+ year of experience in customer service, client servicing or relationship management
• A natural passion for people, relationships & making customers smile
• Strong attention to detail + excellent organizational skills
• High emotional intelligence and empathy
• Infinite patience + persuasive communication
• Clear, confident communication in English + any Indian language
• Self-motivated and committed to exceeding customer expectations
Why Join Us
• Work with India’s leading matchmaking brand
• Be a part of exclusive high-impact journeys for premium members
• Learn, grow & thrive in a high-energy, customer-first culture
• Every day is different, meaningful, and full of real human stories
If you're someone who believes great service is an experience, not a transaction — we'd love to
hear from you.
Let’s help people find not just matches, but magic


Customer Service - Marathi

Subramanya Nagar

Bengaluru

Koramangala

Job Title: Telesales Executive
Company: Shaadi.com (People Interactive Pvt. Ltd.)
Location: Bangalore
Job Type: Full-Time
Experience: Freshers / experience
Salary: As per industry standards + incentives

Job Summary: As a Telesales Executive at Shaadi.com, you will be responsible for connecting with potential customers (individuals or families) who have shown interest in the platform. Your goal is to understand their requirements and assist them in choosing the right premium membership plans to increase their chances of finding a suitable life partner.

Key Responsibilities:
Make outbound calls to leads generated through online registrations or other channels.
Understand customer requirements, preferences, and pain points.
Educate customers about Shaadi.com’s premium membership plans and benefits.
Persuade potential members or their families to purchase paid subscriptions.
Handle objections professionally and ensure high conversion rates.
Maintain accurate records of conversations and follow-up calls in the CRM system.
Meet or exceed daily/weekly/monthly targets for calls and conversions.
Provide excellent post-sales service to ensure customer satisfaction and reduce churn.
Coordinate with the customer service and matchmaking teams when needed.


Key Requirements:
Graduate in any discipline (preferred).
Fresher to 3 years of telesales or customer service experience.
Strong communication and interpersonal skills (English + Telugu).
Good persuasion and negotiation abilities.
Ability to understand customer behavior and needs.
Comfortable working with sales targets and in a fast-paced environment.
Basic computer and CRM knowledge.


Benefits:
Fixed salary + attractive performance-based incentives.
On-the-job training and continuous skill development.
Friendly and inclusive work environment.
Opportunities for career growth within the organization.


About Shaadi.com:
Shaadi.com is the world’s largest matrimonial service provider, helping millions of people find life partners. Founded in 1996, the platform has earned the trust of users worldwide through its customer-first approach, technology innovation, and commitment to meaningful matchmaking.


Telesales Executive

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