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Kondikoppa

Job DescriptionRole: Experience Center Manager

Roles and Responsibilities
● Overall management of the store
● Restoring of Brand Champions to ensure that the store is manned at all times
● Ensure daily, weekly & monthly conversion targets are met for the store
● Ensure leads are being followed up by the team
● Ensure lead allotment is uniform for the Brand Champions
● Ensure finance support is provided to customers with the help of financers
● Ensure sales SOP is being followed by the store team
● Hire, train, motivate, counsel and monitor the performance of all new-vehicle sales employees
● Maintain an accurate daily log that reflects all sales activities in the Experience Center
● Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
● Develop, implement and monitor a follow-up system for new-vehicle purchasers
● Maintain teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process
● Conduct daily and weekly sales meetings
● Stay up to date of market trends at all times by conducting analysis and monitoring competitors' activities
● Come up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business
● Produce daily, weekly, monthly quarterly, yearly sales, KPI and other communicated reports
● In-charge of stock count, control and proper record of all stock movements and inventory
● Ensure consistency in customer service by all associates based on established SOPs
● Handle after sales queries and complaints
● Provide on-job training to the team members
● Ensure strong communication between the associates and transfer of all important information within the team

Qualifications ,Experience & Skills
● Excellent interpersonal and communication skills
● Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude
● Demonstrable success gained as Store Manager with a recognized retail brand
● Demonstrate leadership capabilities and regularly exceeds expectations
● People skills with the ability to lead and motivate a team
● Ability to work in high-pressure situations and to “think on your feet”
● Strong business acumen-use of business analytics
● Minimum Education – Any Graduate 
● Experience : Minimum 3-7 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience).

Requirements1. Experience of managing store and sales
2. Team handling experience
3.Inventory handling experience
4.Managing customer and escalation


Requires:

Any Graduate with 3-7years experience in Automobile/Retail/FMCD/Lifestyle Retail Experience as store manager or store in-charge
Flexibility on time
Open for Filed sales
Good Communication skills



BenefitsSalary: 3.5 LPA to maximum 4.2 LPA CTC
Notice period : up to a maximum of 15 days.


2Coms Consulting Pvt Ltd.

Store Manager

Job description:
A Mystery Shopper acts as a covert quality evaluator who visits a retail store to assess the customer service, store presentation, staff behavior, product availability, and overall shopping experience, from the perspective of a regular customer. Their role helps the company measure service standards and ensure compliance with brand guidelines.
Key Responsibilities
Evaluate Customer Service
Interact with sales associates and staff as a normal customer.
Assess politeness, product knowledge, responsiveness, and helpfulness of employees.
Measure waiting times at checkout or service counters.

Assess Store Cleanliness and Presentation
Check the cleanliness of store premises, fitting rooms, washrooms, and checkout counters.
Observe product displays, shelf organization, signage clarity, and overall store layout.

Verify Compliance with Standards
Ensure that store policies, promotional offers, and compliance checklists are properly implemented.
Check adherence to store opening/closing protocols and safety guidelines.

Evaluate Product Availability and Pricing
Verify if advertised products are in stock and correctly priced.
Check if promotional displays are accurate and functional.

Report Findings Objectively
Provide detailed reports of the visit, including specific observations and ratings.
Upload photos, videos, or scanned receipts as proof of evaluation where required.

Identify Service Gaps or Issues
Highlight areas of improvement such as lack of employee knowledge, poor store upkeep, or pricing errors.
Flag any serious violations of store policy or unethical behavior.

Meet Deadlines and Frequency Targets
Conduct visits within the assigned timeframe.
Complete reports accurately and submit them by the deadline.

Maintain Anonymity
Perform tasks discreetly without disclosing the role as a Mystery Shopper.
Avoid influencing staff behavior by keeping interactions natural.

Optional Additional Responsibilities
Test and report on checkout efficiency.
Evaluate upselling and cross-selling techniques.
Check digital/online and in-store integration (e.g., app usage).

This role helps businesses improve service quality, customer experience, and operational efficiency by providing unbiased, third-party insights.
Job Type: Part-time

Work Location: In person


Mercury Solutions Ltd.

Mystery Shopper

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Retail Counter Sales Jobs in Hubli - 2 Verified Vacancies

Store Manager

Mystery Shopper

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