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Key Responsibilities:Operations & Customer Service:Assist in managing all restaurant operations to ensure smooth functioning during all shifts.
Ensure consistent product quality, hygiene, and service standards as per Vaango SOPs.
Handle guest complaints efficiently and ensure high levels of customer satisfaction.
Monitor food preparation and presentation to maintain quality and authenticity of South Indian cuisine.
Coordinate with kitchen and service teams for effective operations.
Team Management:Supervise and motivate team members to ensure optimal performance and discipline.
Support in staff training, onboarding, and maintaining performance standards.
Create a positive work environment and ensure staff follow grooming and behavioral standards.
Sales & Profitability:Assist in achieving sales targets and controlling costs (food cost, labor, wastage).
Implement upselling techniques and drive revenue through suggestive selling.
Monitor inventory levels, usage, and minimize pilferage.
Compliance & Reporting:Ensure compliance with FSSAI norms, company policies, and hygiene audits.
Maintain shift-wise reports and submit daily sales and operational data to reporting manager.
Follow procedures for cash handling, billing, and POS system usage.
Required Skills & Competencies:Strong knowledge of QSR operations and customer service.
Familiarity with South Indian cuisine is preferred.
Ability to manage and lead a team effectively.
Good communication and interpersonal skills.
Problem-solving and decision-making ability under pressure.
Basic knowledge of inventory and cost management.
Qualifications & Experience:Graduate in Hotel Management / Hospitality / Any discipline.
2–4 years of experience in QSR or casual dining restaurant operations.
Prior experience in a South Indian concept restaurant is an added advantage.

Work Environment 


Devyani International Limited

Restaurant Manager

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