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Shivala Par

Sonepur

Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customer
Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.) 
Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
Ensure agents regularly attend all meetings, AHMs, and training sessions as required
Highlight accounts requiring legal action and following process on the same
Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
Ensure that you and the team are up to date on all relevant circulars and all products/services offered.



Collection Manager

I.I.T.Main Gate

Mumbai

HIRANANDANI ESTATE



About the Team 
The Debt Management team is responsible for ensuring the timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimising collection strategies across various channels to minimise delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role
We are looking for talented and self-driven individuals to join our dynamic Field Debt Management team. As a Field Debt Management Executive, you will play a key role in managing and recovering overdue payments from customers within our personal loans portfolio. This role involves visiting customers at their locations to ensure timely loan repayments, while maintaining professionalism and following compliance guidelines.

What We Expect From You
Follow-up with customers for recovery of overdue amounts through field visits to customers address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


Must Haves 
Any education background
1 - 5 years of experience in collections ,sales or Field operations roles.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits


About Navi 
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But were just getting started!


Our Culture 
At Navi, were a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
Were guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day. If this feels like you, Navi is the place to grow, thrive and make a real impact.


Debt Management Executive (Field)

Rashtrapati Bhavan

Sector 2 , Noida

Executive - Field Collection

About Navi 
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.
At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:
Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi 
Ability to learn
Being disciplined
Communicating well


How would your role at Navi Look Like?
Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


What are some of the good to have skills for this role?
Any education background
1 - 5 years of experience in collections ,sales or Field operations role.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits



Debt Management Exeutive (field)

Naigaon East

Dombivli East

Santacruz West

Dahisar East

Executive - Field Collection || Location:Mumbai(dahisar-Borivali /Bandra/Bhandup)

About Navi 
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.
At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:
Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi 
Ability to learn
Being disciplined
Communicating well


How would your role at Navi Look Like?
Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


What are some of the good to have skills for this role?
Any education background
1 - 5 years of experience in collections ,sales or Field operations role.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits



Field Collection Executive

Bandra East

Executive - Field Collection || Location:Mumbai(Santacruz East & West, Bandra East and West, Khar, Bandra Kurla Complex, Pali Hills, Bandra Reclamation)

About Navi 
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.
At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:
Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi 
Ability to learn
Being disciplined
Communicating well


How would your role at Navi Look Like?
Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


What are some of the good to have skills for this role?
Any education background
1 - 5 years of experience in collections ,sales or Field operations role.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits



Vasant Kunj, Delhi

Executive - Field Collection || Location:Delhi (Vasant Kunj/Mahipalpur/Rk puram/Noida Sec 15,16 nearby ISKON Noida

About Navi 
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.
At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:
Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi 
Ability to learn
Being disciplined
Communicating well


How would your role at Navi Look Like?
Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


What are some of the good to have skills for this role?
Any education background
1 - 5 years of experience in collections ,sales or Field operations role.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits



Colllege Road Andarliayan Galian

Link Road Gill Chowk To Ambala Railway Line (Near Overlock Rod)

Executive - Field Collection || Location:ludhiana

About Navi 
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.
At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:
Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi 
Ability to learn
Being disciplined
Communicating well


How would your role at Navi Look Like?
Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


What are some of the good to have skills for this role?
Any education background
1 - 5 years of experience in collections ,sales or Field operations role.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits



Kodur

Vazhayur

Debt Management Executive (Field) 
Location: Kozhikode

About the Team 
The Debt Management team is responsible for ensuring the timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimising collection strategies across various channels to minimise delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role
We are looking for talented and self-driven individuals to join our dynamic Field Debt Management team. As a Field Debt Management Executive, you will play a key role in managing and recovering overdue payments from customers within our personal loans portfolio. This role involves visiting customers at their locations to ensure timely loan repayments, while maintaining professionalism and following compliance guidelines.

What We Expect From You
Follow-up with customers for recovery of overdue amounts through field visits to customers address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


Must Haves 
Any education background
1 - 5 years of experience in collections ,sales or Field operations roles.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits


About Navi 
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But were just getting started!


Our Culture 
At Navi, were a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
Were guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day. If this feels like you, Navi is the place to grow, thrive and make a real impact.


Civil Line

Jalandhar District

Nannamukku

Debt Management Executive (Field) 
Location: Thrissur

About the Team 
The Debt Management team is responsible for ensuring the timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimising collection strategies across various channels to minimise delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role
We are looking for talented and self-driven individuals to join our dynamic Field Debt Management team. As a Field Debt Management Executive, you will play a key role in managing and recovering overdue payments from customers within our personal loans portfolio. This role involves visiting customers at their locations to ensure timely loan repayments, while maintaining professionalism and following compliance guidelines.

What We Expect From You
Follow-up with customers for recovery of overdue amounts through field visits to customers address
Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner


Must Haves 
Any education background
1 - 5 years of experience in collections ,sales or Field operations roles.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits


About Navi 
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But were just getting started!


Our Culture 
At Navi, were a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
Were guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day. If this feels like you, Navi is the place to grow, thrive and make a real impact.


Sukhdev Nagar

Babarpur

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Navi Technologies Jobs - 18 Verified Vacancies

Collection Manager

Debt Management Executive (Field)

Debt Management Exeutive (field)

Debt Management Executive (Field)

Debt Management Executive (Field)

Debt Management Executive (Field)

Field Collection Executive

Field Collection Executive

Field Collection Executive

Field Collection Executive

Debt Management Executive (Field)

Debt Management Executive (Field)

Debt Management Executive (Field)

Debt Management Executive (Field)