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Rashtrapati Bhavan

Manesar

Position Overview: We are looking for a skilled and experienced Desktop Support Engineer (MacBook Expert) to provide on- site technical support to our employees. The ideal candidate will have in- depth knowledge of macOS environments, troubleshooting Apple hardware and software issues, and ensuring seamless integration with enterprise systems. This role requires a proactive problem solver with strong communication skills and a customer-focused mindset. 

Key Responsibilities: 
Provide on-site technical support for all MacBook users, ensuring timely resolution of hardware, software, and network issues. 
Install, configure, and maintain macOS systems, laptops, and related peripherals. 
Troubleshoot and resolve issues related to network connectivity, VPN, and Wi-Fi on macOS devices. Manage user accounts, access permissions, and device policies in Active Directory and MDM (Mobile Device Management) tools such as Jamf or Intune. 
Ensure regular software updates, patch management, and compliance with IT security standards. 
Assist with data backup, system recovery, and user migration during upgrades or replacements. 
Collaborate with cross-functional IT teams to maintain system stability and user productivity. 
Document all incidents, resolutions, and procedures in a clear, structured manner.
 Provide user training and guidance on best practices for macOS and associated applications. 


Required Skills and Qualifications: 
Bachelor’s degree in Information Technology, Computer Science, or related field. 
3+ years of hands-on experience in desktop support, with a strong focus on macOS systems. 
Expertise in macOS troubleshooting, Apple hardware diagnostics, and configuration management. 


Desktop Support Engineer (MacBook Expert)

Dwarka Sector 11

Extensive knowledge on network security monitor and configuration.
Extensive knowledge on Fortigate Firewall/VPN/ZTNA etc.
Extensive knowledge on Ruckus Virtual Smart Zone/Zone Director and Ruckus network.
Extensive knowledge on LAN/VLAN/WAN & other network topology.
Act as SPOC for Client escalation/ handling.
Require to visit client sites as per requirement.
CCTV /NVR installation/Configuration & troubleshooting.



Network Engineer

·        Advanced Troubleshooting: Handle more complex technical issues that go beyond the scope of L1 support. This could include troubleshooting hardware and software issues, network connectivity problems, and more
·        Operating Systems and Applications: Support for multiple operating systems (e.g., Server Windows, Windows, macOS) and applications (e.g., Microsoft Office, email clients).
·        Configuration and Deployment: Assist with the configuration and deployment of new hardware and software, including setting up workstations, printers, and peripherals.
·        User Assistance: Provide remote and in-person support to end-users, resolving issues in a timely manner.
·        Documentation: Maintain detailed records of issues and resolutions, as well as update knowledge base articles and procedures.
·        Escalation Management: Escalate unresolved issues to L3 support or other specialized teams as necessary.
·        Handling IT related internal and  external audits 
·        Budget Planning: Participate in the budgeting process for IT assets, including forecasting future asset needs based on organizational growth and technological advancements
                            
ITSM Asset Inventory Management:
Asset Tracking: Maintain and update records of hardware and software assets, including inventory management.
Lifecycle Management: Track the lifecycle of assets from procurement to decommissioning, ensuring accurate records for audits and asset optimization.
Compliance: Ensure that all asset management activities adhere to organizational policies and industry standards
ITSM Ticket Handling: Manage and resolve tickets assigned from the service desk or other support channels. Prioritize and categorize tickets based on urgency and impact.




Service Desk Engineer

Vkk Menon Road

Edayar Street

Electrical technicians should have skills for staying safe and doing the job correctly. Working with electricity is a dangerous job and techs must take precautions to avoid getting hurt. For this reason, there are skills that you must gain to be successful and take precautions toward injuries in this field. Proper professional electrical tech training is important to learn about and steer clear from injuries like electrical shocks, burns, and falls which can potentially be fatal.
Reading blueprints and technical diagrams to determine the placement of outlets and fixtures
Installing wiring, outlets, and controls
Maintenance of electrical systems
Inspecting transformers and circuit breakers to ensure they are up to code
Identifying electrical problems using specialized tools like voltmeters, cable testers, thermal scanners, and ammeters
Repairing and replacing wiring and equipment using hand and power tools such as screwdrivers, saws, drills, wire strippers, and conduit breakers
Directing and training fellow workers to install, maintain, and repair wiring and systems



Electrical Technician

Dwarka Sector 13

Position: HR Generalist – Trainee
We are looking for an energetic and detail-oriented Senior HR Generalist with a regular MBA in HR from a reputed institute. This role is ideal for candidates looking to gain hands-on experience across core HR functions including attendance finalization, policy development, training coordination, and employee engagement.
Key Responsibilities:
·        Attendance Finalization: Monitor and finalize attendance records; address discrepancies in a timely manner.
·        Policy Development: Draft and revise HR policies to align with company goals and legal compliance.
·        Training Coordination: Organize internal training programs in collaboration with department heads; track learning outcomes.
·        Employee Query Handling: Respond to employee queries and grievances with empathy and professionalism.
·        People Management Support: Assist in onboarding, performance reviews, employee engagement, and maintaining a positive work culture.
Education & Skills:
·        Educational Qualification: Regular MBA with specialization in Human Resources from a recognized institute is mandatory.
·        Graduation Requirement: Only candidates with a full-time undergraduate degree (Science, Commerce, or Economics streams) from a recognized university will be considered. Distance or correspondence courses will not be eligible.
·        Technical Skills: Strong command over MS Excel is essential for day-to-day HR operations, reporting, and data management.
·        Soft Skills: Excellent communication, interpersonal, and problem-solving abilities with a proactive and structured approach to work.
·        Adaptability: Ability to handle multiple priorities in a fast-paced environment and contribute to a collaborative team culture.
How to Apply:
If you're passionate about HR and eager to shape your career with a growing organization, send your resume and a short cover letter to Shefali.goel@isourse.com. Applications without a cover note may not be considered.
 


HR Generalist- Trainee

Key Responsibilities:
Conduct in-depth research, data gathering, and analysis across economics, policy, and emerging business domains.
Draft high-quality research papers, white papers, and analytical reports aligned with leading academic and industry journal standards.
Develop well-structured case studies and insight-driven articles that translate research findings into engaging narratives.
Collaborate with senior researchers and domain experts to conceptualize and execute research projects with measurable outcomes.
Support the creation of thought-leadership content, including blog posts, editorials, and LinkedIn features, highlighting research insights.
Ensure all deliverables meet academic rigor, logical consistency, and publication-ready quality standards.
Stay updated with global economic trends, policy shifts, and relevant research methodologies.
Manage references, citations, and publication documentation using standard referencing tools (APA, MLA, or Chicago style).



Desired Candidate Profile:
Postgraduate in Economics (M.A./M.Sc./M.Phil. or equivalent) from a recognized institution.
Strong analytical and quantitative research skills with experience in data collection, interpretation, and visualization.
Excellent written communication and storytelling skills to transform complex insights into impactful narratives.
Prior experience in publishing or contributing to academic journals, white papers, or consulting reports preferred.
Proficiency in MS Office, research databases (JSTOR, SSRN, etc.), and statistical tools (SPSS, Stata, or R) will be an added advantage.
Passion for research-driven problem solving and long-term commitment to building a career in research and policy analysis.




Research Associate

Sonegaon

Daheli

End-User Support
Provide first-level and second-level support for desktops, laptops, printers, scanners, and other peripherals.
Troubleshoot issues related to OS, application software, email, VPN, and network connectivity.
Handle user requests through ticketing tools and ensure timely resolution within SLA.
Support video conferencing systems, meeting room setups, and corporate events.

 
Hardware & Software Management
Install, configure, and maintain Windows/Mac systems and approved corporate applications.
Perform system upgrades, patches, and security updates.
Manage IT assets including tagging, inventory tracking, and documentation.
Coordinate with vendors for hardware repairs and replacements.

 
Network & Security Support
Assist in basic network troubleshooting (LAN, Wi-Fi, IP conflicts, network printers).
Ensure compliance with IT security policies, antivirus updates, and data protection standards.
Escalate complex issues to the senior IT team or network/security teams as required.

 
Backup & Data Protection Tasks
Ensure daily/weekly backup jobs (local or server-based) are completed successfully.
Monitor backup logs and report failures or inconsistencies to the IT Infrastructure team.
Assist in restoring user data from backups when required.
Support implementation of backup policies, including retention schedules and storage management.
Maintain documentation of backup procedures and restore activities.
Coordinate with central IT for offsite or cloud backup validation.

 
User Onboarding & Offboarding
Set up new employee systems, user accounts, email, and access permissions.
Retrieve equipment and revoke access during employee exit processes.

 
Qualifications & Skills:
Bachelor’s degree in IT, Computer Science, or related field (preferred).
1 year of experience in desktop support or a similar role.
Strong knowledge of Windows OS, MS Office 365, and basic networking concepts.
Experience with Active Directory, DNS, DHCP, and remote support tools.
Excellent communication, customer service, and problem-solving skills.
Ability to prioritize tasks and work independently in a fast-paced environment.
Availability for on-call support or extended hours during critical incidents.
Professional, service-oriented attitude with strong teamwork skills.



Desktop Support Engineer

Subramanya Nagar

Bengaluru

Kailasipalyam

College Square

Kolkata

End-User Support
Provide first-level and second-level support for desktops, laptops, printers, scanners, and other peripherals.
Troubleshoot issues related to OS, application software, email, VPN, and network connectivity.
Handle user requests through ticketing tools and ensure timely resolution within SLA.
Support video conferencing systems, meeting room setups, and corporate events.

 
Hardware & Software Management
Install, configure, and maintain Windows/Mac systems and approved corporate applications.
Perform system upgrades, patches, and security updates.
Manage IT assets including tagging, inventory tracking, and documentation.
Coordinate with vendors for hardware repairs and replacements.

 
Network & Security Support
Assist in basic network troubleshooting (LAN, Wi-Fi, IP conflicts, network printers).
Ensure compliance with IT security policies, antivirus updates, and data protection standards.
Escalate complex issues to the senior IT team or network/security teams as required.

 
Backup & Data Protection Tasks
Ensure daily/weekly backup jobs (local or server-based) are completed successfully.
Monitor backup logs and report failures or inconsistencies to the IT Infrastructure team.
Assist in restoring user data from backups when required.
Support implementation of backup policies, including retention schedules and storage management.
Maintain documentation of backup procedures and restore activities.
Coordinate with central IT for offsite or cloud backup validation.

 
User Onboarding & Offboarding
Set up new employee systems, user accounts, email, and access permissions.
Retrieve equipment and revoke access during employee exit processes.

 
Qualifications & Skills:
Bachelor’s degree in IT, Computer Science, or related field (preferred).
1 year of experience in desktop support or a similar role.
Strong knowledge of Windows OS, MS Office 365, and basic networking concepts.
Experience with Active Directory, DNS, DHCP, and remote support tools.
Excellent communication, customer service, and problem-solving skills.
Ability to prioritize tasks and work independently in a fast-paced environment.
Availability for on-call support or extended hours during critical incidents.
Professional, service-oriented attitude with strong teamwork skills.




Providing email, remote, and in-person support to troubleshoot various technical problems
· Installing and configuring computer hardware, software, peripherals, and networking equipment
· Resolving issues with internet connectivity, printers, scanners, and other equipment
· Performing troubleshooting to diagnose system failures and identifying root causes
· Escalating to a specialized team if unable to diagnose
· Configuring system settings, security tools, VPN access etc
· Tracking Inventory computers, devices, peripherals, components, and software licenses
· Managing Asset labelling of each and every IT equipment
· Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
· Providing Support for engineering and Microsoft applications


Shivala Par

Patna - Bakhtiyarpur Road

· Providing email, remote, and in-person support to troubleshoot various technical problems
· Installing and configuring computer hardware, software, peripherals, and networking equipment
· Resolving issues with internet connectivity, printers, scanners, and other equipment
· Performing troubleshooting to diagnose system failures and identifying root causes
· Escalating to a specialized team if unable to diagnose
· Configuring system settings, security tools, VPN access etc
· Tracking Inventory computers, devices, peripherals, components, and software licenses
· Managing Asset labelling of each and every IT equipment
· Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
· Providing Support for engineering and Microsoft applications
· Required working knowledge regarding Ms teams / Outlook / O365 Configuration process, Archive Process, Repairing process,
.Require to visit Client sites as per requirement.


Fots Trainee

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Isourse Technologies Pvt Ltd Jobs - 12 Verified Vacancies

Desktop Support Engineer (MacBook Expert)

Network Engineer

Service Desk Engineer

Electrical Technician

HR Generalist- Trainee

Research Associate

Desktop Support Engineer

Electrical Technician

Desktop Support Engineer

Desktop Support Engineer

Electrical Technician

Fots Trainee