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I.I.T.Main Gate

Mumbai

Johar Chowk

Role Overview
We are seeking enthusiastic and customer-oriented Customer Insights Executives to join our dynamic team.
Your primary responsibility will be to connect with existing Truemeds customers over phone calls (and occasionally in person), conduct structured surveys, collect feedback, and gain insights to help strengthen our internal systems and improve customer satisfaction.
This role involves no direct sales. It focuses on data collection, communication, and relationship building through meaningful customer conversations.

Key Responsibilities
●      Conduct outbound calls to Truemeds customers to complete various feedback and satisfaction surveys.
●      Accurately record customer responses in internal systems and databases.
●      Identify and communicate customer pain points, preferences, and suggestions.
●      Deliver a positive brand experience while collecting insights and data.
●      Meet daily and weekly productivity targets (number of calls, completion rates, etc.).
●      Support ongoing market insight or research initiatives as assigned.
●      Escalate critical feedback or findings to the respective internal teams.
●      Ensure data confidentiality and compliance with company standards.

Education
●      Minimum Graduation in any stream (mandatory).
●      A B. Pharm or a Graduation in a healthcare-related field will be a strong plus.

Work Experience
1–3 years of experience in telesales, tele-calling, customer service, or survey-based roles.

Language Proficiency
●      Fluent in English and Hindi (mandatory).
●      Proficiency in regional languages such as Marathi, Gujarati, and Bengali is an advantage.
 
 
Skill Set Required
Core Functional Skills:
●      Strong customer interaction and engagement abilities.
●      Skilled in conducting structured and unstructured surveys.
●      Attention to detail with accurate data entry and reporting.
●      Effective time management and the ability to consistently meet call targets.
Communication Skills:
●      Excellent verbal communication in English and Hindi.
●      Active listening and comprehension abilities.
●      Maintains a polite, empathetic, and professional tone in every interaction.
●      Ability to simplify questions for better customer understanding.
Technical Skills:
●      Basic proficiency in MS Excel / Google Sheets for data tracking and reporting.
●      Comfortable working with CRM tools, dialer systems, and feedback platforms.
●      Basic computer literacy and typing proficiency.
           Behavioural & Soft Skills:
●      Empathy, patience, and a customer-centric mindset.
●      Adaptability to changing survey formats and feedback structures.
●      Accountability and ownership of performance.
●      Positive attitude and ability to collaborate in team environments.
Domain Knowledge (Good-to-Have):
●      Basic understanding of healthcare, pharmacy, or medical systems.
●      Awareness of medicines or pharmaceutical categories (preferred for B.Pharm graduates).
 


Customer Experience Executive(Outbound Calls)

Jogeshwari (w

Key Responsibilities:
Last-Mile Operations: Manage end-to-end last-mile delivery operations within the hub, ensuring timely deliveries and optimized routes.
Team Management: Lead and manage the team of delivery riders, ensuring performance standards are met. Resolve team issues, conflicts, and provide continuous feedback for improvement.
Cash Handling & Reconciliation:  Oversee cash handling operations, ensuring daily reconciliation of cash collected during deliveries.
Performance Monitoring & Reporting: Track, monitor, and report on key metrics such as daily, weekly, and monthly delivery performance, Return to Origin (RTO), and other Key Performance Indicators (KPIs). Implement strategies to improve operational efficiency and customer satisfaction.

Required Skills & Qualifications:

* Minimum 2 years of experience in logistics or Senior role, with a focus on last-mile delivery operations.
* Prior experience in managing riders and cash reconciliation.
* Strong route knowledge within the city & nearby areas is a must.
* Hands-on experience with daily, weekly, and monthly reporting of logistics metrics.
* Proficient in MS Excel & Gsheet.


Senior Logistics Executive

Worli

I.I.T.Market

Job Description
 
Job Title: Administration Executive
Location: Truemeds Office, Saki Vihar Road, Mumbai
Employment Type: Full-Time | On-site
About Truemeds:
 Truemeds is a growing healthcare startup transforming access to affordable medicines through technology and efficient supply chains. Our mission is to make quality healthcare accessible to every Indian household. We’re building a team of passionate and reliable professionals who thrive in fast-paced, collaborative environments.
Role Overview:
We are looking for a Travel & Accommodation Executive who will manage all travel-related operations, including flight, train, cab, and hotel bookings for employees and guests. The role involves coordination between internal teams, external vendors, and service providers to ensure smooth, cost-effective, and timely travel arrangements.
This position requires someone highly organized, detail-oriented, and capable of handling multiple requests simultaneously.
Key Responsibilities:
Travel Management:
Coordinate and book domestic travel for employees and business visitors.
Plan and optimize travel itineraries according to company policies and cost-effectiveness.
Ensure all bookings (flight, train, cab, etc.) align with approved budgets and timelines.
Handle last-minute travel changes, cancellations, or rescheduling efficiently.

Hotel & Accommodation:
Arrange hotel bookings for employees and guests as per requirements.
Maintain relationships with hotel partners and negotiate corporate rates.
Ensure proper tracking of hotel expenses, invoices, and stay confirmations.

Vendor Coordination:
Liaise with travel agents and booking vendors to ensure best pricing and reliable service.
Evaluate vendor performance regularly and maintain updated vendor agreements.
Process payments and manage travel-related invoices with the finance team.

Internal Coordination:
Maintain updated travel records and ensure approvals are obtained from reporting managers or HR.
Share travel itineraries and booking confirmations with employees.
Handle any travel-related queries, complaints, or escalations.

 
Reporting & Documentation:
Maintain a travel expense tracker and prepare monthly MIS reports.
Ensure compliance with company travel policies and highlight any deviations.
Work closely with HR/Admin to plan travel budgets and cost optimization initiatives.

 
Required Skills & Qualifications:
Graduate in any discipline (preferably B.Com/BBA/BHM or equivalent).
Minimum 1–3 years of experience in corporate travel management or admin operations.
Proficiency in using MS Excel and Google Sheets for tracking and reporting.
Strong communication and negotiation skills.
Ability to multitask, prioritize, and handle pressure calmly.
Attention to detail and accuracy in bookings and documentation.

 
Additional Requirements:
Must reside within a 4 km radius of Saki Vihar Road, Mumbai.
Should be comfortable working from the office (6 days a week).
Flexibility to manage urgent travel requests beyond standard office hours, if required.

 


Administrative Executive

Andheri West

Muktai Nagar (Thane)

John Backer

Role Overview:
We are seeking enthusiastic and customer-oriented Customer Insights Executives to join our dynamic team.
Your primary responsibility will be to connect with existing Truemeds customers over phone calls (and occasionally in person), conduct structured surveys, collect feedback, and gain insights to help strengthen our internal systems and improve customer satisfaction.
This role involves no direct sales. It focuses on data collection, communication, and relationship building through meaningful customer conversations.

Job description Key Responsibilities:
 
Data Collection and Analysis: Conduct primary and secondary research to gather data on market conditions, consumer behavior, and industry trends. Utilize surveys, interviews, focus groups, and other research methodologies to collect relevant data.
 
Market Trend Analysis: Analyze data to identify patterns, trends, and insights that can inform business strategies. Monitor and forecast market trends, competitor activities, and customer preferences.
 
Reporting and Presentation: Prepare detailed reports, dashboards, and presentations to communicate findings to stakeholders. Translate complex data into actionable insights for non-technical audiences.
 
Competitive Analysis: Research and evaluate competitors' products, pricing, and market positioning. Provide recommendations to enhance our competitive edge.
 
Customer Insights: Analyze customer feedback, surveys, and behavior to identify opportunities for product or service improvement. Segment target audiences and develop customer profiles.
 
Qualifications: Graduation and above
 
Preferred Skills:
• Strong analytical skills with the ability to interpret large datasets.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
 
Job Types: Full-time, Permanent


Customer Support Representative

As a Customer Service Representative, you would have the chance to work with a great team with immense learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a full-time opportunity and all the responsibilities will have to be completed while working from office.

• Role: Customer Service Representative
• Minimum Requirements: Graduation
• Work Timings: 10 to 07
• Working Days: 6 days working Monday to Sunday (1 Fixed week off)

Job Responsibilities:

• Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides order assistance and product information in an efficient and professional manner.
• Working in an Inbound process, providing knowledgeable answers to questions about our product, pricing, availability and dispatch • Provide accurate, valid, and complete information by using the right resources within the company.
• Handle Customer Complaints and Escalations.
• Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
• Go the extra mile to engage with Customer Requirements

Qualifications:
• Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical Instrumentation would be preferable.
• Good communication and presentation skills
• Strong telephone etiquettes to satisfy various customer situations
• Customer-focused with the ability to adapt/respond to different scenarios
• Friendly/professional and Ambitious person
• Problem-solving skills, ability to multitask, prioritize, and manage time
• Ability to work independently and in a team environment and to escalate issues as appropriate.


Customer Service Representative

Key Responsibilities:
Last-Mile Operations: Manage end-to-end last-mile delivery operations within the hub, ensuring timely deliveries and optimized routes.
Team Management: Lead and manage the team of delivery riders, ensuring performance standards are met. Resolve team issues, conflicts, and provide continuous feedback for improvement.
Cash Handling & Reconciliation:  Oversee cash handling operations, ensuring daily reconciliation of cash collected during deliveries.
Performance Monitoring & Reporting: Track, monitor, and report on key metrics such as daily, weekly, and monthly delivery performance, Return to Origin (RTO), and other Key Performance Indicators (KPIs). Implement strategies to improve operational efficiency and customer satisfaction.

Required Skills & Qualifications:

* Minimum 2 years of experience in logistics or Senior role, with a focus on last-mile delivery operations.
* Prior experience in managing riders and cash reconciliation.
* Strong route knowledge within the city & nearby areas is a must.
* Hands-on experience with daily, weekly, and monthly reporting of logistics metrics.
* Proficient in MS Excel & Gsheet.



Logistics Executive

Sector 29 Chandigarh

Industrial Area Phase I and II chandigarh

Registered Pharmacist

Role: Senior Pharmacist – Customer Support
Location: Truemeds, Urmi Corporate Park Solaris, Saki Vihar Road, Opp. L&T Flyover, Marol, Powai, Mumbai – 400072
Working Mode: Work from Office
Working Days: 6 Days a week
Working Hours: 9 hours/day (Rotational Shifts)
CTC: 3.6 LPA (26k In-hand)
About Truemeds: Truemeds is a technology-driven telehealth platform dedicated to making healthcare affordable and accessible for all. By recommending best-value medicines from India’s top pharmaceutical brands through scientific matching and outcome data, we enable customers to save up to 70% on their medicine costs. Founded by ex-Abbott executives, Truemeds has rapidly grown into a leading name in the e-pharmacy space, backed by investors such as Westbridge Capital, Accel, Peak XV, Info Edge Ventures, Asha Impact and IAN Fund.
Position Overview: As a Senior Pharmacist, you will be responsible for directly engaging with patients, validating prescriptions, and recommending suitable doctor-approved substitute medicines that help them save on costs while maintaining treatment efficacy. This role focuses on enabling patients to save on their prescribed medicines by providing quality substitutes.
Key Responsibilities:Review prescriptions and ensure accurate understanding of medications prescribed.
Connect with patients to validate their orders and recommend suitable doctor-approved substitutes based on the same salt and strength.
Educate and convince patients about cost-saving substitutes and their benefits.
Handle escalated cases and provide expert resolution with professionalism.
Ensure adherence to all telepharmacy and patient data confidentiality guidelines.
Provide feedback to the management on process improvements and training needs.
Maintain high-quality interactions with patients in both English and Hindi (knowledge of regional languages is an advantage).

Required Qualifications: Diploma or Bachelor’s or Master’s Degree in Pharmacy (D.Pharm/ B.Pharm / M.Pharm).
Minimum 2–3 years of experience as a Medical Representative (MR), with prior hands-on experience in suggesting or handling medicine substitutions in a retail or online pharmacy setup.
Strong clinical and pharmaceutical knowledge (e.g., differences between SR, PR, pediatric and geriatric medications).
Excellent communication, patient counseling and negotiation skills.
Proficiency in reading prescriptions and ensuring prescription validity.
Flexibility to work in rotational shifts.
Compensation & Benefits:
Competitive CTC with performance-linked incentives (PLI).
Shift allowance for afternoon/evening shifts.
Attractive retention bonus.
Continuous learning and growth opportunities in the rapidly growing telehealth industry.




Senior Pharmacist

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Intellihealth Solutions Private Limited Jobs - 30 Verified Vacancies

Customer Experience Executive(Outbound Calls)

Senior Logistics Executive

Senior Logistics Executive

Administrative Executive

Senior Logistics Executive

Senior Logistics Executive

Customer Support Representative

Customer Service Representative

Logistics Executive

Registered Pharmacist

Logistics Executive

Logistics Executive

Logistics Executive

Senior Pharmacist