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Intellihealth Solutions Private Limited

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I.I.T.Main Gate

Mumbai

I.I.T.Market

Role Overview:

The SME – Sales will act as a key link between the frontline telecalling team and sales
management. The role involves driving sales performance, managing team productivity, and
ensuring smooth operations in alignment with business objectives. This position closely
mirrors the responsibilities of a Team Leader (TL) in a BPO sales setup.

Key Responsibilities:
 Lead and manage a team of 20–30 telecallers to achieve daily and monthly sales targets.
 Monitor team performance through key metrics such as conversion rates, productivity,
and call quality.
 Demonstrate strong team management skills to maintain discipline, motivation, and
engagement.
 Plan and manage rosters to ensure adequate staffing and smooth workflow.
 Proactively manage shrinkage and attrition, ensuring minimal business disruption.
 Conduct regular training and upskilling sessions to improve sales effectiveness and
product knowledge.
 Motivate and coach team members to maintain high morale and consistent
performance.
 Ensure adherence to sales scripts, compliance, and quality standards.
 Be flexible to extend shifts or adjust work hours as per business requirements.
 Collaborate with internal stakeholders (Quality, Training, HR, and Operations) for
performance improvement and issue resolution.

Key Requirements:
 Education: Graduate (any discipline).
 Experience: 3–6 years in telesales/inside sales, with at least 1–2 years in a team
management or SME/TL role.
 Industry Preference: BPO sales process, telesales, or healthcare/insurance domain.

Skills:
 Strong understanding of sales processes and performance metrics.
 Strong team management and leadership abilities.
 Ability to perform effectively under sales pressure and dynamic business conditions.
 Strong Excel and analytical skills to monitor performance and drive insights.
 Excellent communication and people management skills.
 Proficiency in CRM tools and sales dashboards.
Attitude: Proactive, target-driven, and adaptable.


Subject Matter Expert- Telesales- ACOM

Santoshi Mata Chowk

Central Building

Role: Supervisor
Location: Mumbai, Pune, and Indore

Note: This role will involve frequent intercity travel.

Key Responsibilities
Manage end-to-end execution of offline activations across societies, corporate offices, parks, and other locations.
Ensure smooth deployment of pharmacists, promoters, logistics partners, and event assets.
Oversee setup, branding, devices, and all operational requirements to ensure seamless activations.
Monitor team performance and provide on-spot improvements and guidance.
Work closely with the on-ground team to drive order conversion targets.


Requirements:
Qualifications
Graduate in any field.
Experience in field operations/ FMCG activations/ retail/ health camps, or similar on-ground execution roles.
Preference: Candidates with a Pharmacy qualification (D. Pharm / B. Pharm) are highly preferred.


Skills
Excellent communication and customer-handling skills.
Problem-solving mindset with the ability to manage high-footfall environments.
Comfortable travelling within the city for daily on-ground activities.


Perks & Benefits
Travel Allowance: as per company policy.
Incentives: Performance-based incentives for achieving order conversion targets.



Supervisor

Subramanya Nagar

Bengaluru

Jyothi Nagara


As an Assistant Manager in the Central Procurement team at Truemeds, your primary responsibility will be to handle direct sourcing with companies and vendors. You will play a crucial role in ensuring timely availability of medical and OTC products at the best possible rates within defined timelines. Your role will involve building effective relationships with suppliers, placing orders, managing invoicing, overseeing product supply to warehouses, and assisting in returns.


Key Responsibilities:
- Build effective working relationships with companies, suppliers, and vendors to ensure smooth functioning of procurement processes
- Multitask and work effectively with multiple stakeholders simultaneously
- Act as a single point of contact for a group of companies/vendors for all procurement activities
- Conduct all procurement-related activities such as order placing, invoicing, ensuring timely delivery, and handling returns
- Collaborate with vendors to solve problems and ensure adherence to agreed terms and timelines
- Track activities related to procurement and provide timely status updates


Qualifications Required:
- 2+ years of experience in medical/pharmaceutical procurement is a must
- Understanding of pharmaceutical procurement processes, terminologies, pricing, and policies
- Excellent written and verbal communication skills
- Experience in dealing with vendors and suppliers
- Advanced MS Excel skills
- Comfortable working with numbers and figures
- Process-oriented and organized individual




Assistant Manager Procurement

Rajajipuram

Hussainganj

Please remember to bring a hard copy of your resume to your interview.

Additionally, please note that we are only considering candidates who currently have experience in FMCH and Pharma line operations.


Senior Executive Operations

Customer Care Executive

About Truemeds: Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers! No one should have to choose between their health and their healthcare costs. With this vision - we aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the “Smart consumer” to go for best value medicines.

Job Description: As a Customer Service Representative, you would have the chance to work with a great team with immense learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a full-time opportunity and all the responsibilities will have to be completed while working from office.
• Role: Customer Service Representative
• CTC: INR 22,000 (Take home salary- INR 18,000/-)
• Minimum Requirements: HSC
• Work Timings: 08 am to 11 pm
• Working Days: 6 days working Monday to Sunday (1 Fixed week off)
• Location: 6th Floor Urmi corporate park, In the lane, Saki Vihar Rd, opposite Gate No 5, opp. L and T Flyover, Powai, Mumbai https://maps.app.goo.gl/CFBxrTMnmB3kQKLT6 Job Responsibilities:

• Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides order assistance and product information in an efficient and professional manner.
• Working in an Inbound process, providing knowledgeable answers to questions about our product, pricing, availability and dispatch
• Provide accurate, valid, and complete information by using the right resources within the company.
• Handle Customer Complaints and Escalations.
• Provide solutions for basic problems, work within the time limits provided, and take ownership of issues. • Go the extra mile to engage with Customer Requirements Qualifications:
• Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical Instrumentation would be preferable.
• Good communication and presentation skills
• Strong telephone etiquettes to satisfy various customer situations
• Customer-focused with the ability to adapt/respond to different scenarios
• Friendly/professional and Ambitious person
• Problem-solving skills, ability to multitask, prioritize, and manage time • Ability to work independently and in a team environment and to escalate issues as appropriate.


Customer Support Executive

Birubari

Garchuk

Registered Pharmacist

Nayandahalli

Procuremen Executive

Rashtrapati Bhavan

CRPF Camp ( Yamuna  Pushta)

L & T Gate No.6

Telesales Executive

Responsibilities:
• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

Requirements:
• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem-solving skills.
• The ability to handle rejection and stress in soliciting customers

Location:
Urmi Corporate Park Solaris, 7th floor, urmi corporate building, above athena BPO.

https://maps.app.goo.gl/wckyPKsvTcELBZPW6?g_st=ic

Working Days:
6 days working (One Week off)



Telesales Executive

Nai Duniya

Vijay Nagar

What You’ll Do: 
• Connect with patients and provide guidance on prescribed medicines
• Understand patient cases and explain medication usage clearly
• Suggest doctor-approved, cost-effective medicine alternatives
• Educate patients on health, diet, and lifestyle basics
• Build trust and ensure a positive patient experience 

Job Details:
• Working Hours: 9 hours/day | 6 days/week (Rotational Week-off)
• Shift Timings: Morning: 8:30 AM – 5:30 PM, Afternoon: 2:00 PM – 11:00 PM
• Salary: ₹22,200 (in-hand)
• Incentives: Performance-based rewards
• Shift Allowance: ₹1,500/month (afternoon shift)


Pharmacist

Johar Chowk

Role: Pharmacist
Location: Mumbai, Pune, and Indore

Note: This role will involve frequent intercity travel.

Key Responsibilities:
Represent Truemeds during offline activations at societies, Corporate Offices, and other locations.
Assist in conducting health checkups and educate residents about the benefits of generic medicines and Truemeds' offerings.
Guide customers through the process of placing orders on the Truemeds app, ensuring they understand the steps and benefits.
Address customer queries regarding prescriptions, medicine substitutes, and dosage with professionalism.
Maintain accurate records of customer interactions and feedback during activations.


Requirements:
Qualifications: Diploma or Degree in Pharmacy (D. Pharm or B. Pharm).
Skills: Strong communication and interpersonal skills, a presentable appearance, and a customer-focused approach.
Experience: Prior experience in retail pharmacy, health camps, or similar setups is preferred but not mandatory.


Perks and Benefits:
Travel Allowance: as per company policy.
Incentives: Performance-based incentives for achieving order conversion targets.



Pharmacist-Offline Marketing

Semalya Raimal

Role: Pharmacist
Location: Mumbai, Pune, and Indore
Openings: Mumbai (17), Pune (10), and Indore (6)

Note: This role will involve frequent intercity travel.

Key Responsibilities:
Represent Truemeds during offline activations at societies, Corporate Offices, and other locations.
Assist in conducting health checkups and educate residents about the benefits of generic medicines and Truemeds' offerings.
Guide customers through the process of placing orders on the Truemeds app, ensuring they understand the steps and benefits.
Address customer queries regarding prescriptions, medicine substitutes, and dosage with professionalism.
Maintain accurate records of customer interactions and feedback during activations.


Requirements:
Qualifications: Diploma or Degree in Pharmacy (D. Pharm or B. Pharm).
Skills: Strong communication and interpersonal skills, a presentable appearance, and a customer-focused approach.
Experience: Prior experience in retail pharmacy, health camps, or similar setups is preferred but not mandatory.


Perks and Benefits:
Travel Allowance: as per company policy.
Incentives: Performance-based incentives for achieving order conversion targets.



Responsibilities: Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going. Listening to the customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions to products. Keeping up to date on all products and informing customers of new products. Answering customers' questions on the products. Meeting sales quotas.
Requirements: Excellent communication skills. Creative thinking skills. The patience and ability to engage customers in conversation. Good sales ability. Working knowledge of relevant computer software. Excellent interpersonal and problem-solving skills. The ability to handle rejection and stress in soliciting customers


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Intellihealth Solutions Private Limited Jobs - 26 Verified Vacancies

Subject Matter Expert- Telesales- ACOM

Supervisor

Assistant Manager Procurement

Senior Executive Operations

Customer Care Executive

Customer Support Executive

Registered Pharmacist

Procuremen Executive

Registered Pharmacist

Telesales Executive

Pharmacist

Pharmacist-Offline Marketing

Pharmacist-Offline Marketing

Telesales Executive