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I.I.T.Main Gate

Y.B.Chavan Marg Junction

Monitor and Evaluate Calls: Regularly listen to and assess inbound and outbound calls to ensure adherence to company standards, customer service quality, and compliance protocols.

Identify Areas of Improvement: Analyze call data to detect trends, common errors, or performance gaps, and provide constructive feedback to enhance agent performance.

Prepare Quality Reports: Document evaluation results and create detailed quality reports for management, highlighting key findings and recommendations.

Provide Coaching and Feedback: Collaborate with team leaders to deliver effective coaching sessions based on call evaluations and support continuous agent development.

Ensure Compliance: Ensure all customer interactions are aligned with internal policies, industry regulations, and data protection laws.

Develop QA Guidelines: Assist in developing and updating quality assurance standards, scorecards, and processes to ensure consistency across all evaluations.

Collaborate with Cross-functional Teams: Work closely with training, operations, and customer support teams to address quality issues and drive process improvements.

Maintain Call Recording Systems: Ensure proper functioning of call monitoring tools and maintain an organized database of evaluated calls and records.

Meet-Hr Vartika 9971852266
E-mail ID- vartika.nanda@frankfinn.com


Call Quality Analyst

Rashtrapati Bhavan

Gurgaon One Apartment Gurgaon


 Job Role
      
Make outgoing calls to students to brief them about Frankfinn courses and based on
their interest, ask them to attend free career counselling sessions in
Frankfinn institutes.
·        
Follow
up with the students in a timely manner to know the status of their visit

  Industry Exposure Required 
     Good communication in English
mandatory
  Can communicate in Hindi /English.
· Experience in Outbound Tele
calling/Tele Sales/lead generation.
· Lead Generation process
· Outbound Tele calling exposure is preferable


Telesales Executive

Subramanya Nagar

Koramangala

-  Initiate outbound calls to prospective students and provide detailed information about Frankfinn career-oriented courses.
-  Understand student interests and guide them to attend free career counselling sessions at Frankfinn institutes.
-  Maintain consistent follow-ups with students to track their visit status and encourage participation.
-  Communicate fluently in English and Telugu to ensure clarity and engagement across diverse student profiles.
-  Accurately document call outcomes and update student records in the system.
-  Build rapport with students to foster trust and enhance the overall counselling experience.
-  Meet daily and weekly call targets while maintaining high standards of professionalism and empathy.


Candidate should need to connect with our interested students and convence them to attend our free career seminar.
Its a lead generation process day shift. work from office only.


A C Guards

Himayat Nagar

- 📞 Initiate outbound calls to prospective students and provide detailed information about Frankfinn career-oriented courses.
- 🎯 Understand student interests and guide them to attend free career counselling sessions at Frankfinn institutes.
- 🔁 Maintain consistent follow-ups with students to track their visit status and encourage participation.
- 🗣 Communicate fluently in English and Telugu to ensure clarity and engagement across diverse student profiles.
- 📋 Accurately document call outcomes and update student records in the system.
- 🤝 Build rapport with students to foster trust and enhance the overall counselling experience.
- 📈 Meet daily and weekly call targets while maintaining high standards of professionalism and empathy.


        Good communication in English mandatory
             Can communicate in Hindi also.
·        Experience in Outbound Tele calling/Tele Sales/lead generation.
·        Lead Generation process
·        Outbound Tele calling exposure is preferable 




Job Role
     
Make outgoing calls to students to brief them about Frankfinn courses and based on
their interest, ask them to attend free career counselling sessions in
Frankfinn institutes.
       
Follow up with the students in a timely manner to know the status of their visit


Perks and Benefits:
Fixed working hours of 10:00 am to 7:00 pm.
Fixed Monday to Saturday working with Sunday fixed off
The salary slab will be 15K to 25K in hand + Incentive.
Employees are also eligible for additional gifts (AC, freeze , watches etc) that will depend upon the performance.


Kindly call on 7217403702 (Rimjhim Mathur) to align the interview


College Square

Rajarhat Gopalpur

Key Responsibilities:
Greet and welcome guests as they arrive at the office
Answer, screen, and forward incoming phone calls
Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms, brochures)
Provide basic and accurate information in person and via phone/email
Receive, sort, and distribute daily mail and deliveries
Maintain office security by following safety procedures and controlling access (e.g. monitoring logbooks, issuing visitor badges)
Schedule meetings and maintain calendars
Assist in administrative tasks such as data entry, filing, and handling correspondence
Coordinate with internal departments for visitor or staff needs
Manage booking of conference rooms and appointments


Working Conditions:
Full-time (based on company policy)
Office-based role
May require working in shifts or on weekends (depending on industry)
May require to go for PROMOTIONAL ACTIVITES with team.




Receptionist / Front Office Executive

Make outbound calls to prospective students to introduce educational programs.
Work closely with the admissions team to streamline the enrollment process.
Conduct follow-up calls to ensure prospective students have all necessary information.



Telecaller

Darshali

Alkapuri

Calling to students for free Career Seminar 


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Frankfinn Air Hostess Training Institute Jobs - 11 Verified Vacancies

Call Quality Analyst

Telesales Executive

Telesales Executive

Telesales Executive

Telesales Executive

Telesales Executive

Telesales Executive

Receptionist / Front Office Executive

Telecaller

Telecaller

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