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Darshali

Saiyed Vasna

Key Responsibilities
Monitoring & Evaluation: Conduct systematic monitoring of voice calls, chat, and email interactions to assess service quality and adherence to scripts and protocols. 
Performance Analysis: Score agent performance based on key metrics such as tone, empathy, problem resolution, and compliance. 
Coaching & Training: Provide constructive feedback and personalized coaching to agents to address performance gaps and knowledge deficiencies. 
Root Cause Analysis: Analyze quality data and customer interactions to identify underlying causes of recurring issues and recommend corrective actions. 
Reporting: Prepare and present daily, weekly, and monthly reports on agent performance, key quality trends, and areas for improvement to management. 
Process Improvement: Collaborate with management and other departments to identify and implement improvements in BPO processes, policies, and workflows. 
Compliance: Ensure all quality monitoring activities and agent performance align with internal quality standards, regulatory requirements, and Service Level Agreements (SLAs). 

Key Skills & Qualifications
Analytical Skills: The ability to analyze large datasets, identify trends, and interpret performance metrics accurately. 
Communication Skills: Excellent verbal and written communication skills to provide clear and constructive feedback to agents. 
Attention to Detail: A meticulous and thorough approach to monitoring and data analysis to ensure high accuracy. 
Technical Proficiency: Proficiency with standard software, such as MS Office and Google Sheets, for reporting and data management. 
Coaching & Interpersonal Skills: The ability to motivate agents and collaborate effectively with team leaders and other departments. 



Ison Xperiences

Quality Analyst Manager

Jarod

We are seeking a proactive and detail-oriented Purchase Engineer to manage procurement activities for our small manufacturing firm. The ideal candidate will handle sourcing, vendor negotiations, and purchasing of raw materials and components essential for production. This role requires ensuring timely procurement, cost efficiency, and quality standards to support smooth manufacturing operations.

Key Responsibilities:Identify and evaluate potential suppliers and vendors.

Issue purchase requisitions, understand technical specifications, and negotiate prices.
Analyze market trends to ensure cost-effective procurement.
Maintain supplier relationships and ensure timely delivery of materials.
Follow up on order status and coordinate with the production team for delivery schedules.
Maintain accurate records of purchase orders, invoices, and supplier performance.
Ensure quality standards and compliance are maintained in all procurement activities.
Support inventory management and stock optimization.
Skills and Qualifications:Proven experience in procurement or purchase planning, preferably in manufacturing.

Basic technical understanding of manufacturing processes/materials.
Strong negotiation and communication skills.
Good organizational and records-keeping abilities.
Proficiency in MS Office and purchase management software.




Haver Standard India Private Limited

Purchase Engineer

Sayajigunj

Aakar Construction

Junior Civil Engineer

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Business Operations Jobs in Vadodara - 3 Verified Vacancies

Quality Analyst Manager

Purchase Engineer

Junior Civil Engineer

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