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Ayka Communication Pvt Ltd Pvt. Ltd

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College Square

Kolkata

Bidhannagar

We are seeking a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
1. Customer Interaction: Handle incoming calls, emails, and chat requests from customers to address their inquiries, complaints, and provide product information.
 2. Issue Resolution: Identify and resolve customer issues promptly and efficiently, escalating complex problems to the appropriate department if necessary.
3. Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information and support to customers.
4. Customer Records: Accurately document customer interactions and maintain detailed records of inquiries, complaints, and actions taken.
5. Feedback Collection: Gather customer feedback and communicate it to relevant departments to improve products and services.
6. Follow-Up: Conduct follow-up communications with customers to ensure their issues are resolved and they are satisfied with the service.
7. Support Team: Collaborate with team members to improve customer service processes and share best practices.
8. Compliance: Adhere to company policies, procedures, and regulatory requirements in all customer interactions.


Customer Support Executive

I.I.T.Main Gate

Mumbai

Johar Chowk

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

Job description
International Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Voice Process)


Process:- Voice Process / Chat Process (Voice Process)
Note:- Work From Office.
Salary :- 3 Lack CTC to 5 Lack CTC

Language Mandatory:-
Hindi & English Communication.

Roles and Responsibilities

This is a premium Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
Working days 5 days working
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts.
Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms.
Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively.
Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences.
Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)


Customer Service Executive

Rashtrapati Bhavan

Sohna Chowk Gurgaon

International Chat/Voice Process is hiring for the Customer Service Executive.


Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)


Process:- Voice Process / Chat Process (Chat/Voice Process)
Note:- Work From Office.
 
Salary :-  3 Lack CTC  to 6 Lack CTC


Language Mandatory:-
 Hindi & English Communication.

Roles and Responsibilities
This is a premium Chat/Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
Working days 5 days working
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. 
Contacting existing customers as well as prospective customers
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their need
Resolving customer queries and issues related to the products and service.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)



NSEZ Noida

International Chat/Voice Process is hiring for the Customer Service Executive.


Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)


Process:- Voice Process / Chat Process (Chat/Voice Process)
Note:- Work From Office.
 
Salary :-  3 Lack CTC  to 5 Lack CTC 


Language Mandatory:-
 Hindi & English Communication.

Roles and Responsibilities
This is a premium Chat/Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
 Working days 5 days working 
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.  
Contacting existing customers as well as prospective customers
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their need
Resolving customer queries and issues related to the products and service.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)


Subramanya Nagar

Bengaluru

Kailasipalyam

Britania Factory

Job description
Designation: Home Loan Officer (Sales) at HDFC Sales.
Job location:- Gurugram, Noida & New Delhi.


Department: Home Loan ( Sales)

Qualification:- Any Graduation / Post-graduation.
Experience: 0 to 1 Years
CTC: - 2 lpa to 3.25 lpa + Huge Incentive (Upto 50000)
Roles & Responsibilities:-

Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining relationship with customers.

Completion of File:

Responsible for submission of complete application form, documentations and information.
Desired candidate profile:

Must be a graduate from any stream
Should have minimum 6 months of experience in sales
Candidates with prior experience in BFSI will have an added advantage
Open to travel
Must have good communication skills


For further Details, contact-


Note: Candidates should be flexible with field work.


Home Loan Officer

Job description
Designation: Home Loan Officer (Sales) at HDFC Sales.
Job location:- Bengaluru.


Department: Home Loan ( Sales)

Qualification:- Any Graduation / Post-graduation.
Experience: 0 to 1 Years
CTC: - 2 lpa to 3.25 lpa + Huge Incentive (Upto 50000)
Roles & Responsibilities:-

Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining relationship with customers.

Completion of File:

Responsible for submission of complete application form, documentations and information.
Desired candidate profile:

Must be a graduate from any stream
Should have minimum 6 months of experience in sales
Candidates with prior experience in BFSI will have an added advantage
Open to travel
Must have good communication skills


For further Details, contact-


Note: Candidates should be flexible with field work.


Home Loan Executive

Job description
Designation: Home Loan Officer (Sales) at HDFC Sales.
Job location:- Mumbai, Navi Mumbai & Thane.


Department: Home Loan ( Sales)

Qualification:- Any Graduation / Post-graduation.
Experience: 0 to 1 Years
CTC: - 2 lpa to 3.25 lpa + Huge Incentive (Upto 50000)
Roles & Responsibilities:-

Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining relationship with customers.

Completion of File:

Responsible for submission of complete application form, documentations and information.
Desired candidate profile:

Must be a graduate from any stream
Should have minimum 6 months of experience in sales
Candidates with prior experience in BFSI will have an added advantage
Open to travel
Must have good communication skills


For further Details, contact-


Note: Candidates should be flexible with field work.


A C Guards

Liberty

Designation: Home Loan Officer (Sales) at HDFC Sales.
Job location:- Hyderabad.

Department: Home Loan ( Sales)

Qualification:- Any Graduation / Post-graduation.
Experience: 0 to 1 Years
CTC: - 2 lpa to 3.25 lpa + Huge Incentive (Upto 50000)

Roles & Responsibilities:-

Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining relationship with customers.

Completion of File:

Responsible for submission of complete application form, documentations and information.
Desired candidate profile:

Must be a graduate from any stream
Should have minimum 6 months of experience in sales
Candidates with prior experience in BFSI will have an added advantage
Open to travel
Must have good communication skills


Note: Candidates should be flexible with field work.


Hindpiri 

North Office Para 

Team Leader - Recruitment


Salary: Up to 3.60 Lakhs per annum
Experience: 2 to 7 years in team lead
Employment Type: Full-time,
Permanent Industry: Human Resources & Recruitment/Staffing
Location: Remote(Work from home)
Mandatory Requirements: Personal computer/laptop, mobile phone, and a stable broadband internet connection.
Interview Mode: Virtual

Role & Responsibilities
As a Team Leader, you will be responsible for managing and guiding a team of recruiters to ensure client requirements are met efficiently and effectively.

Team Management & Leadership:
* Lead, mentor, and motivate a team of recruiters to achieve and exceed their hiring targets.
* Conduct regular performance reviews and provide constructive feedback to team members.
* Develop and implement strategies to improve team productivity and streamline recruitment processes.
* Foster a positive and collaborative team environment.

Client Recruitment Operations:
* Manage & Supervise the end-to-end recruitment process for our clients, from sourcing and screening to interview scheduling and offer management.
* Ensure the timely and efficient delivery of qualified talent to clients.
* Monitor team performance against key metrics, such as a number of placements, time-to-fill, and client satisfaction.

Specifications
Experience:
* A minimum of 2 years of experience in a team lead or supervisory role within the recruitment sector is mandatory.
* Proven track record of meeting or exceeding team targets.
* Strong knowledge of the recruitment and staffing industry.

Skills & Attributes:
* Excellent leadership, coaching, and people management skills.
* Strong strategic planning and problem-solving abilities.
* Exceptional communication and interpersonal skills.
* Ability to analyze recruitment data and make informed decisions.
* Highly organized with strong time management skills.

Training & Compensation:
* A 45-day on-the-job training will be provided.
* During the training period, a compensation of 20,000 will be provided upon successful completion of the certification process.

Education:
* Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.


Team Leader - Recruitment

Job description
Looking for Experienced Graduates in Recruitment for HR Recruiter Position- with excellent English communication - Work from Home -Immediate Joiners.

Qualification: Only Graduate
Location: Remote

Salary: 10000 to 25000 (30% Hike on previous CTC) + Incentive

Job Type: Full Time

Mandatory :-
Language - English and Hindi
Laptop, Android phone and Broadband.

Role & responsibilities :-
Upgrade your skills by working on end-to-end recruitment.
80-100 calls have to do on a daily basis
Able to work under Target and pressure
Sourcing Candidates from various Job portals like Naukri / Linkedin.
Screening the candidate's resumes and contacting relevant candidates.
Arranging interviews for selected candidates with the chosen company.


Requirements

1. Must be a Graduate along with recruitment experience.
2. Need to have excellent communication skill.
3. Must have knowledge of screening and sourcing.
4. Must have a laptop & WiFi connection & Power Backup
5. Must be comfortable with Targets.

Required Skills: end to end recruitment, team management, client coordination, recruitment,

Shift timing 9am to 6pm.


HR Recruiter

Porur

Aalathur IE

Designation: Home Loan Officer (Sales) at HDFC Sales.
Job location:- Chennai.

Department: Home Loan ( Sales)

Qualification:- Any Graduation / Post-graduation.
Experience: 0 to 1 Years
CTC: - 2 lpa to 3 lpa + Huge Incentive (Upto 50000)

Roles & Responsibilities:-

Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining relationship with customers.

Completion of File:

Responsible for submission of complete application form, documentations and information.
Desired candidate profile:

Must be a graduate from any stream
Should have minimum 6 months of experience in sales
Candidates with prior experience in BFSI will have an added advantage
Open to travel
Must have good communication skills


Note: Candidates should be flexible with field work.


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Ayka Communication Pvt Ltd Pvt Ltd Jobs - 14 Verified Vacancies

Customer Support Executive

Customer Support Executive

Customer Service Executive

Customer Service Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Home Loan Officer

Home Loan Executive

Home Loan Officer

Home Loan Executive

Team Leader - Recruitment

HR Recruiter

Home Loan Executive