Inside Sales Executive

About Leccy & GenesisLeccy & Genesis is a smart home automation brand offering innovative solutions such as smart touch switches, smart door locks, video doorbells, smart curtain motors, retrofit automation devices, and other intelligent home automation products.

We are looking for a motivated and result-oriented Inside Sales Executive to manage customer enquiries, generate sales, follow up with potential customers, and build strong relationships with dealers, electricians, architects, interior designers, and end customers.

1. Key ResponsibilitiesLead Management & Follow-ups

• Contact potential customers through inbound enquiries, outbound calls, WhatsApp, and other communication channels.
• Follow up with leads generated through the website, social media, online marketplaces, and marketing campaigns.
• Maintain regular follow-ups with prospective customers to convert enquiries into sales.
• Understand customer requirements and recommend suitable smart home automation products.

1. Sales & Revenue Generation

• Achieve monthly sales targets and conversion goals.
• Explain product features, benefits, pricing, warranty, and installation requirements.
• Prepare quotations, share product catalogues, and coordinate with customers until order confirmation.
• Identify opportunities for cross-selling and upselling relevant products.
• Convert warm leads into confirmed orders and maintain a healthy sales pipeline.

1. Dealer & Channel Partner Support

• Coordinate with existing dealers and channel partners for product enquiries, pricing, and order processing.
• Follow up on pending quotations and potential bulk orders.
• Support the sales team in identifying new dealer and business development opportunities.

1. CRM & Reporting

• Maintain accurate lead records, follow-up schedules, and sales activities in the company CRM.
• Update lead status, customer requirements, quotations, and order details regularly.
• Ensure timely follow-ups and avoid missing any assigned leads.
• Submit daily sales reports and work towards achieving monthly targets.

1. Customer Coordination

• Coordinate with the technical support, operations, and dispatch teams to ensure a smooth customer experience.
• Maintain professional communication with customers before and after sales.
• Escalate technical queries, complaints, and special customer requirements to the appropriate team.
• Required Skills & QualificationsGraduate in any discipline; candidates with a sales or marketing background will be preferred.
• 1–3 years of experience in inside sales, telesales, or customer relationship management preferred.
• Excellent communication and convincing skills.
• Comfortable making outbound calls and handling customer enquiries.
• Basic knowledge of MS Excel, email, WhatsApp Business, and CRM software.
• Ability to manage multiple leads and follow up consistently.
• Target-oriented, disciplined, confident, and eager to learn.
• Experience in electronics, electrical products, home automation, real estate, or B2B sales will be an added advantage.