Customer Service Officer

Equitas Small Finance Ltd

Wardha

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Customer Service Officer - MF

  • Inquiry Management: Address and resolve customer questions regarding products, services, and policies.
  • Issue Resolution: Investigate and troubleshoot complaints, issuing refunds, returns, or account updates when necessary.
  • Documentation: Log all customer interactions, feedback, and complaints accurately into internal CRM systems.
  • Cross-Selling: Identify opportunities to recommend additional products or services that may benefit the customer.
  • Escalation: Relegate complex issues to supervisors or relevant specialized departments while setting customer expectations.

Job role

Work location

Inclusive Banking - MF>West>Maharashtra>Nashik>Nagpur>Wardha>Maharashtra>9112>Wardha

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Equitas Small Finance Ltd

Job posted by Equitas Small Finance Ltd

Apply on company website