Telecalling Executive In Real Estate Industry

Job Description – Pre-Sales Executive (Real Estate Telecaller)

Job Title: Pre-Sales Executive (Telecaller)

Department: Tele-Sales

Industry: Real Estate

Location: Virar

Employment Type: Full-Time

Job SummaryWe are looking for a dynamic and result-oriented Pre-Sales Executive to manage inbound and outbound calls, generate qualified leads, and schedule site visits for prospective customers. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to convert inquiries into site visits while maintaining strong follow-up with potential buyers.

• Key ResponsibilitiesHandle inbound and outbound calls professionally.
• Contact leads generated through digital marketing, social media, property portals, and other sources.
• Qualify customer requirements and identify genuine buying prospects.
• Explain project details, pricing, amenities, location advantages, and payment plans.
• Schedule and coordinate site visits.
• Maintain regular follow-ups until the customer visits the site or reaches a buying decision.
• Update customer interactions, follow-ups, and lead status in the CRM system.
• Ensure timely responses to customer inquiries via calls, WhatsApp, and emails.
• Achieve daily, weekly, and monthly calling, follow-up, and site visit targets.
• Maintain accurate records of customer conversations and feedback.
• Build and maintain strong relationships with prospective customers.
• Stay updated on ongoing and upcoming real estate projects, market trends, and competitors.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and objection-handling abilities.
• Customer relationship management skills.
• Lead generation and lead qualification.
• Follow-up and conversion techniques.
• Active listening and problem-solving.
• Time management and multitasking.
• Target-oriented mindset.
• Good knowledge of MS Excel, MS Office, and CRM software.
• Professional telephone etiquette.
• Ability to work under pressure and achieve targets.

Qualifications- Bachelor's degree in any discipline.

• 1–3 years of experience in telecalling, pre-sales, inside sales, or real estate sales.
• Preferred ExperienceExperience in the real estate industry will be an added advantage.
• Knowledge of CRM software.
• Experience in handling high-volume customer calls.