E-Commerce Executive

Job Summary:

We are looking for an experienced and result-oriented B2C E-commerce Sales Manager for the Logistics & Cargo industry. The candidate will be responsible for handling e-commerce client acquisition, managing customer relationships, increasing business revenue, and coordinating end-to-end logistics operations for smooth delivery services.

Key Responsibilities:

• Develop and manage B2C e-commerce sales operations.
• Generate new business opportunities from e-commerce clients and marketplaces.
• Coordinate with customers for shipment bookings, delivery updates, and service support.
• Manage logistics and cargo operations for timely dispatch and delivery.
• Build strong relationships with clients and ensure customer satisfaction.
• Monitor sales targets, revenue growth, and operational performance.
• Coordinate with warehouse, transport, and operations teams.
• Handle customer complaints, shipment issues, and escalations.
• Maintain MIS reports, sales data, and client records.
• Support digital sales campaigns and business development activities.
• Ensure smooth coordination between sales and operations teams.

Eligibility Criteria:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field.
• 3+ years of experience in E-commerce, Logistics, Cargo, or Courier industry.
• Strong knowledge of B2C sales and customer handling.
• Experience in logistics coordination and shipment management.
• Knowledge of CRM tools, Excel, and reporting systems.
• Good communication and negotiation skills.

Required Skills:

• Sales & business development
• Customer relationship management
• Logistics coordination
• Team handling & leadership
• Problem-solving ability
• Advanced Excel & MIS reporting
• Communication & follow-up skills