Ecommerce Executive

Job SummaryWe are looking for a creative, detail-oriented, and tech-savvy E-commerce & Social Media Executive to manage the complete online operations of our fashion brand. The ideal candidate will oversee marketplace operations, website management, social media marketing, content creation, WhatsApp sales, inventory management, and end-to-end order processing while helping grow the brand's online presence and revenue.

• Key ResponsibilitiesE-commerce OperationsManage seller accounts on Flipkart, Amazon, Myntra, Ajio, Meesho, Etsy, and Shopify.
• Create and optimize product listings with SEO-friendly titles, descriptions, keywords, and attributes.
• Upload product images, videos, size charts, and catalogs.
• Monitor listing health, pricing, offers, and promotions.
• Resolve catalog issues, listing suppression, and marketplace support tickets.
• Inventory & Order ManagementMaintain accurate stock across all online channels.
• Coordinate with warehouse and production teams.
• Process orders from receipt to dispatch.
• Coordinate with courier partners.
• Handle returns, exchanges, cancellations, and refunds.
• Monitor order fulfillment SLAs and seller performance metrics.
• Social Media ManagementManage Instagram, Facebook, Pinterest, YouTube Shorts, WhatsApp Business, and LinkedIn.
• Create and publish engaging daily content.
• Develop monthly content calendars.
• Monitor engagement and respond to customer inquiries.
• Increase followers, reach, and brand engagement organically.
• Content CreationPlan and execute product photoshoots.
• Capture high-quality product photos and lifestyle images.
• Shoot and edit Instagram Reels, YouTube Shorts, and promotional videos.
• Create banners, posters, stories, and marketing creatives.
• Write compelling captions and product descriptions.
• Stay updated with fashion and social media trends.
• WhatsApp SalesManage WhatsApp Business catalog.
• Respond to customer inquiries promptly.
• Share product recommendations and catalogs.
• Generate sales through WhatsApp conversations.
• Follow up with prospective customers.
• Build long-term customer relationships.
• Digital Marketing SupportAssist with Meta (Facebook & Instagram) Ads.
• Assist with Google Ads and marketplace campaigns.
• Coordinate influencer collaborations.
• Support email and WhatsApp marketing campaigns.
• Customer Relationship ManagementHandle customer queries professionally.
• Maintain high customer satisfaction.
• Resolve complaints promptly.
• Collect customer feedback and reviews.
• Reporting & AnalyticsPrepare daily, weekly, and monthly sales reports.
• Monitor social media performance.
• Analyze website and marketplace traffic.
• Track conversion rates and campaign performance.
• Recommend improvements based on data.
• Skills RequiredKnowledge of Flipkart Seller Hub, Amazon Seller Central, Shopify, Myntra, Ajio, and Meesho.
• Strong understanding of e-commerce operations.
• Experience with Instagram, Facebook, YouTube, Pinterest, and WhatsApp Business.
• Basic photography and videography skills.
• Reel creation and video editing experience.
• Canva, Adobe Photoshop, Adobe Illustrator (preferred).
• CapCut, VN Editor, Premiere Pro, or similar video editing tools.
• Microsoft Excel and Google Sheets.
• AI tools such as ChatGPT for content creation.
• Preferred QualificationsBachelor's degree in Marketing, Commerce, Business Administration, Fashion, or a related field.
• 2 years of experience in e-commerce and social media management.
• Experience in fashion, ethnic wear, or lifestyle brands is preferred.
• Key Performance Indicators (KPIs)99%+ listing accuracy.
• Timely order processing within SLA.
• Inventory accuracy above 99%.
• Growth in social media followers and engagement.
• Minimum 20–30 Reels/Short Videos per month.
• Daily social media posting across platforms.
• WhatsApp inquiry-to-order conversion rate.
• Reduction in order cancellations and returns.
• Improvement in marketplace account health.
• Monthly sales growth targets achieved.