HR And Admin Officer

Key Responsibilities

Administration

• Enforce SOP compliance across Caller Desk, Liaison, Accountant, CRM/Dispatch, Service, Sales, and Driver functions
• Maintain office asset register, software license register, and vendor/AMC contracts for office equipment
• Manage office correspondence, filing, and the acknowledgement sheet for SOP sign-offs
• Oversee office housekeeping, utilities, and vendor coordination (stationery, courier, facility upkeep)

HR

• Manage recruitment, onboarding, and documentation for all staff (offer letters, ID proofs, contracts)
• Maintain attendance, leave records, and payroll input coordination with the Accountant
• Track tool/asset issuance to employees and ensure return on exit
• Handle staff grievances as first point of contact; escalate unresolved matters to Director
• Conduct exit formalities: clearance, asset return, full-and-final coordination

Compliance & Enforcement

• Flag SOP violations (missing signatures, delayed registers, unauthorized procurement) directly to the Director — authority to stop non-compliant processes pending correction
• Maintain statutory compliance calendar (PF/ESIC if applicable, labour law postings, license renewals)
• Conduct periodic audits of physical registers (PR book, GRN register, tools register) for completeness

Authority & Reporting

• Reports directly to the Director; not subordinate to any department head
• Empowered to request records, signatures, and clarifications from any staff member, including senior roles (Liaison, Accountant)
• Non-compliance by any staff member with HR/Admin requests is reportable directly to the Director as a performance issue

Requirements

• Graduate, 2+ years in admin/HR role (SME or field-services environment preferred)
• Working knowledge of MS Office/Google Workspace; Zoho People or similar HRMS is a plus
• Comfortable working with non-desk staff (drivers, field engineers) and enforcing process with technical/senior staff
• Strong follow-up discipline — this role is judged on whether things get closed, not just tracked