Customer Care Executive

Greetings from BONKERS CORNER!!

Our Company is an in-house Indian streetwear and lifestyle brand known for its trendy and bold apparel collections. Based in Mumbai, the brand blends pop culture, comfort, and creativity, offering a wide range of T-shirts, hoodies, oversized fits, co-ord sets, and more for both men and women.

Positions - Customer Care Executive

REQUIREMENT - ANY GRADUATE FRESHER & EXPERIENCE CAN APPLY OF THIS PROFILE

Facilities -

·        6 days working

·        Fixed Shift with Rotational week Off

·       Good English is mandatory; the candidate must be able to speak and understand it

Role & Responsibilities

·        Respond promptly to customer inquiries via phone, email, chat, or social media platforms.

·        Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.

·        Manage customer complaints professionally, aiming for first-contact resolution and ensuring positive experiences across all customer touchpoints.

·        Be adaptable and ready to switch between Voice and Chat processes based on workload and company needs.

·        Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.

·        Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

How to Apply:

For any queries or to schedule an interview, please contact Mahima at 7066694343. Alternatively, you can send your resume to hrrecruiter@bonkerscorner.com.Kindly allow us time to review your application, and feel free to follow up via text or email.