Team Leader

Role Objective:To manage strategic client campaigns, ensure delivery excellence, drive team performance, and maintain quality standards across assigned high-value accounts.

Key Responsibilities:

Campaign Management :

Oversee execution of assigned strategic campaigns

Ensure campaign goals and client expectations are met

Monitor daily delivery and performance metrics

Team Leadership:

Manage assigned team members across strategic campaigns

Ensure productivity, discipline, and target achievement

Provide daily guidance and support to team members

Quality Assurance:

Conduct regular QA reviews of calls and interactions

Maintain quality standards across campaigns

Share feedback and coaching for improvement

SQL Validation & Sign-Off:

Review and validate Sales Qualified Leads

Ensure quality and accuracy before client submission

Reporting & Analysis:

Prepare daily, weekly, and monthly performance reports

Share campaign insights and improvement recommendations

Client Communication:

Act as point of contact for assigned strategic accounts

Support client meetings and performance discussions

Handle campaign-related escalations:

Training & Coaching:

Conduct process-specific training

Support nesting and onboarding

Coach team members for performance improvement

Qualification :

• Minimum 4-5 years of experience in BPO, Inside Sales, Lead Generation, Customer Success, or Operations.
• At least 1 years in a Team Lead, Campaign Lead, or Operations supervisory role.
• Experience handling direct clients preferred.
• Experience in B2B lead generation is highly desirable.