Telecalling Executive

We are looking for a confident and customer-oriented Telecaller to handle banking-process calls. The candidate will be responsible for speaking with customers, explaining banking products and services, generating leads, resolving basic queries, and maintaining accurate customer information.

Key Responsibilities:

• Make outbound calls to prospective and existing customers regarding banking products and services.
• Explain products such as credit cards, personal loans, bank accounts, insurance, and other financial services as applicable.
• Understand customer requirements and provide suitable product information.
• Generate leads and convert interested customers into potential applications.
• Follow up with customers through calls and provide updates regarding applications.
• Handle customer queries professionally and provide accurate information.
• Maintain proper records of calls, customer details, leads, and follow-ups.
• Achieve daily, weekly, and monthly calling and sales targets.
• Follow the company's calling script, banking procedures, and compliance guidelines.
• Escalate complex customer issues to the concerned team.
• Maintain a professional and courteous relationship with customers.

Required Skills:

• Good communication and interpersonal skills.
• Hindi communication is required; basic English is an advantage.
• Good convincing and negotiation skills.
• Customer-focused and confident while speaking on calls.
• Basic knowledge of computers and MS Office.
• Ability to meet sales and calling targets.
• Positive attitude and willingness to learn.

Eligibility:

• 12th pass / Graduate preferred.
• Freshers are welcome.
• Prior experience in telecalling, banking, BPO, telesales, or customer service will be an advantage.

Ideal Candidate:

A confident, target-oriented and customer-friendly individual who can communicate effectively, build customer trust, and handle banking-related calls professionally.