Technical Support Executive - Voice

We are hiring Technical Support Executives for one of our premium client which is Worlds Largest Laptop/PC manufacturing brand.

Agent needs to manage calls from customers regarding complaints, provide troubleshooting for any technical issue with PC/Laptop.

Qualification / Eligibility Criteria:

• Graduates in any stream (IT background preferred)
• Undergraduates with minimum 6 months of technical work experience
• Language capabilities – English (Can speak and understand English properly)

Shift timings: 9 hours shift between 9AM-9PM window. One random week off in a week.

Salary: 26K ctc(21k in hand after deduction of PF and ESIC)

Soft Skills:      

• Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
• Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
• Ability to understand the customer problem and provide solution or information as per company policies and process

Location: Ashar IT Park, 2nd, 3rd & 5th & 7th & 10 floor,Jayshree Baug, Road No. 16/Z, Wagle Industrial Estate, Thane, Maharashtra 400604