Supervisor Service Technical Support
Vertiv Energy Pvt Ltd
Work from Office
Full Time
Min. 6 yearsJob Description
Supervisor Service Technical Support
Job Title: Supervisor Service Technical Support
Position Summary
The HVAC SME will provide advanced technical expertise in heating, ventilation, and air conditioning systems, focusing on design, installation, commissioning, troubleshooting, and optimisation. This role supports critical environments such as data centers, industrial facilities, and commercial projects, ensuring compliance with safety standards and operational excellence.
Key Responsibilities
- Technical Leadership: Act as the go-to expert for HVAC systems, including CRAC units, chillers, liquid Cooling and precision air conditioners.
- Design & Commissioning: Lead installation and commissioning activities, ensuring proper integration and optimal performance.
- Troubleshooting & Maintenance: Diagnose mechanical, electrical, and refrigerant issues; implement corrective actions to minimise downtime.
- Performance Optimisation: Analyse system data, recommend energy-saving measures, and align with sustainability goals.
- Documentation & Compliance: Maintain accurate service records and ensure adherence to safety regulations and manufacturer guidelines.
- Training & Mentorship: Provide technical guidance to engineers and technicians; develop training materials for internal teams.
- Client Engagement: Offer expert advice on thermal load management and system upgrades to enhance customer satisfaction.
Required Skills
- In-depth knowledge of HVAC systems and thermal management solutions.
- Proficiency with diagnostic tools, sensors, and Building Management Systems (BMS).
- Strong analytical and problem-solving skills.
- Excellent communication and client-facing abilities.
Qualifications
- Bachelor’s degree or Diploma in Mechanical Engineering, HVAC Technology, or related field (preferred).
- Certifications in HVAC or relevant technical areas highly desirable.
- Minimum 6-10 years of experience in HVAC field services or design, preferably in data centers or high-performance environments.
Preferred Experience
- Familiarity with industry standards and safety protocols.
- Hands-on experience with CRAC units, chillers, and liquid Cooling.
- Ability to mentor and train junior engineers.
Physical & Travel Requirements
- Frequent travel to customer sites (up to 50–75%).
- Willingness to work flexible hours, including weekends and holidays.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
Experience Level
Senior LevelJob role
Job requirements
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