QA / QC Analyst
Shaadi.ComFixed
₹35,000 - ₹45,000
Earning Potential
₹45,000
Fixed
₹35,000 - ₹45,000
Earning Potential
₹45,000
Work from Office
Full Time
Night Shift
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
23 applicants
Benefits include: PF, Laptop, 5 working days
Job Description
At Shaadi.com, we're redefining how people find one of life's most meaningful relationships. As India's leading matchmaking platform, we've spent over two decades combining technology, AI, data and human insight to help millions make life-changing connections. We're not just building a platform—we're shaping experiences that matter, at a scale few companies ever get to.
🌍 About the Role: Quality Analyst
Be the guardian 🛡️ of every member experience at the world's largest matrimony platform.
Audit calls, chats & emails and help our team deliver empathetic, premium service ❤️
Shift Timings: 11.30pm to 8.30am
Location: Thane
🎯 Key Responsibilities:
🎧 Audit - Calls, Chats, Emails vs quality standards
📝 Coach - Give feedback + run sessions that improve scores
📈 Analyze - Spot trends, CSAT/NPS dips & error patterns
🛠️ Improve - Work with Ops & Training to close quality gaps
⭐ Own Metrics - Audit scores, CSAT, FCR, AHT, Fatal Errors
🙋 What We’re Looking For:
✅ 3-5 yrs as QA in Contact Center / Customer Service
✅ Hands-on with Voice, Chat & Email audits
✅ Strong in CSAT, NPS, FCR, AHT metrics 💪
✅ Excel/Sheets pro 📊 | Freshdesk, Zoho, Verint = Bonus
✅ Fluent English + Hindi. Regional = Plus 🗣️
✅ Bachelor's Degree - Any field 🎓
🌈 Why Join Us?
💰 Great Pay + Incentives
❤️ Meaningful Work - Help families find their match
🚀 Fast Growth - QA → Sr QA → QA Lead
🏥 Good Perks
🌍 Iconic Brand since 1996
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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