Facility Supervisor

PetAshram is seeking a responsible, proactive, and experienced Facility Supervisor to oversee the day-to-day operations of our pet care facility. The ideal candidate will be passionate about animal welfare, possess strong leadership skills, and be capable of managing operational, customer service, and staff-related responsibilities in a fast-paced environment.

Key Responsibilities

• Supervise daily facility operations and ensure smooth functioning of all departments.
• Manage staff schedules, duty rosters, attendance, and team performance.
• Oversee pet check-ins and check-outs, ensuring the safety, comfort, and well-being of all dogs in our care.
• Maintain high standards of hygiene, cleanliness, and facility upkeep.
• Monitor inventory levels and coordinate procurement of supplies as required.
• Handle customer interactions, address concerns, and ensure an exceptional client experience.
• Coordinate pet pick-up and drop-off services, ensuring timely and efficient operations.
• Ensure adherence to established Standard Operating Procedures (SOPs).
• Manage petty cash, operational records, and basic administrative requirements.
• Coordinate with veterinarians regarding pet health, medical requirements, and emergencies.
• Assist with recruitment, onboarding, and supervision of facility staff.
• Address day-to-day operational challenges and implement effective solutions.

Requirements

• Proven experience in facility management, operations supervision, hospitality, pet care, veterinary services, or a related field.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Good organisational and problem-solving skills.
• Ability to work independently and handle multiple responsibilities simultaneously.
• Comfortable working around dogs and passionate about animal welfare.
• Basic knowledge of inventory management, cash handling, and operational reporting.