Customer Support Executive
Kotak Mahindra Bank Limited
Customer Support Executive
Kotak Mahindra Bank Limited
Thane
₹18,000 - ₹31,000 monthly*
Fixed
₹18000 - ₹26000
Average Incentives*
₹5,000
Earning Potential
₹31,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
8 applicants
Benefits include: PF, 5 working days
Job Description
Job Title: Inbound Officer – Kotak 811
Company: Kotak Mahindra Bank
Location: Wagle Estate
Payroll: Direct employment with Kotak Mahindra Bank
Job Summary
We are looking for dynamic and customer-focused individuals for the role of Inbound Officer – Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.
Key Responsibilities
Handle inbound customer calls efficiently and professionally
Resolve customer queries related to banking products and services
Deliver high-quality customer service (approx. 75% of role)
Identify and execute cross-selling opportunities (approx. 25% of role)
Maintain call quality and productivity standards (100–150 calls per day)
Achieve individual and team targets
Eligibility Criteria
Education: Graduate (mandatory)
Experience: Minimum sales experience required (Freshers not eligible)
Age Limit: 20 to 30 years
Communication: Excellent spoken English skills
Employment Gap: Not more than 6 months
Compensation & Benefits
CTC: Up to ₹3,59,000 per annum (based on interview performance)
In-hand Salary:
Approx. ₹18,000/month (entry level)
Up to ₹24,000/month (experienced candidates)
Incentives: Up to ₹5,000 per month
Payroll: Direct employment with Kotak Mahindra Bank
Work Schedule
Shift Timing: Between 8:00 AM – 8:00 PM (any 9-hour rotational shift)
Weekly Offs:
First 6 months: 4 rotational offs per month
After confirmation (6 months): 6 rotational offs per month
Location Details
Work location: Wagle Estate, Thane
Job role
Work location
Thane, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Customer service, Telecalling - Customer Service, Banking, bpo, Customer support, Inbound calling, Telecalling, Inbound calls, Blended process, Inbound process, Customer care, Banking processes, Retail Banking, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Telugu, Marathi, Hindi
Age limit
20 - 30 years
Gender
Any gender
About company
Name
Kotak Mahindra Bank Limited
Address
Thane, Maharashtra, India
Job posted by Kotak Mahindra Bank Limited
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