Customer Service Executive

About the Role:

We are seeking dedicated and performance-driven Customer Service Executives to support a large U.S. law firm. This role demands professionals who are not only skilled communicators but also demonstrate a strong work ethic, adaptability, and an uncompromising focus on quality. If you thrive in fast-paced, international call center environments and are committed to precision and excellence, we encourage you to apply.

Key Responsibilities:

• Respond to client inquiries professionally and empathetically via phone and chat.

• Accurately file and manage legal documents within strict deadlines.

• Maintain detailed and timely case notes based on all client interactions.

• Proactively communicate case progress updates to clients.

• Coordinate with insurance companies and healthcare providers to obtain medical records.

• Input and manage client information in CRM software with high accuracy.

• Initiate claims by contacting insurance companies as required.

• Take on additional responsibilities as business needs evolve (flexibility required).

Required Qualifications & Skills:

• Proven experience in an international call center

• Excellent verbal and written English communication skills – neutral accent, professional tone, and strong grammar.

• Convent school education background is preferred.

• Comfortable and reliable working U.S. night shifts.

• Hardworking – able to manage volume, meet targets, and work with minimal supervision.

• Flexible – open to shifting priorities, tasks, and schedules as business demands.

• Quality-focused – demonstrates high attention to detail, accuracy in documentation, and commitment to first-time resolution.

We Are Looking For Candidates Who:

• Take ownership of their work and deliver consistent, high-quality outcomes.

• Remain adaptable under pressure and in a dynamic 24/7 environment.

• Prioritize accuracy and client satisfaction in every task.

Why Join Allied Outsourcing / The Medsum?

• Work with a prestigious U.S. law firm.

• Stable night shift with fixed weekly consecutive days off.

• Opportunity to grow in a professional international process environment.