Customer Care Executive

Job Title: Inbound Officer – Kotak 811

Company: Kotak Mahindra Bank

Location: Wagle Estate

Payroll: Direct employment with Kotak Mahindra Bank

Job Summary

We are looking for dynamic and customer-focused individuals for the role of Inbound Officer – Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities

Handle inbound customer calls efficiently and professionally

Resolve customer queries related to banking products and services

Deliver high-quality customer service (approx. 75% of role)

Identify and execute cross-selling opportunities (approx. 25% of role)

Maintain call quality and productivity standards (100–150 calls per day)

Achieve individual and team targets

Eligibility Criteria

Education: Graduate (mandatory)

Experience: Minimum sales experience required (Freshers not eligible)

Age Limit: 20 to 30 years

Communication: Excellent spoken English skills

Employment Gap: Not more than 6 months

Compensation & Benefits

CTC: Up to ₹3,59,000 per annum (based on interview performance)

In-hand Salary:

Approx. ₹18,000/month (entry level)

Up to ₹24,000/month (experienced candidates)

Incentives: Up to ₹5,000 per month

Payroll: Direct employment with Kotak Mahindra Bank

Work Schedule

Shift Timing: Between 8:00 AM – 8:00 PM (any 9-hour rotational shift)

Weekly Offs:

First 6 months: 4 rotational offs per month

After confirmation (6 months): 6 rotational offs per month

Location Details

Work location: Wagle Estate, Thane

Submit Your Application!

To schedule your interview, Call or send your CV through WhatsApp

Contacted By: HR Rutuja - 9822687351

Note: Immediate Joining!