Business Development Associate

Job Description: Operations BDA (Field Role) – InstaHelp

Category

About the Role

We are hiring energetic and execution-focused Business Development Associates (BDAs) to

manage on-ground operations for the InstaHelp category at Urban Company.

This is a field-intensive role where the candidate will work closely with service partners, ensure

operational excellence, drive partner engagement, and maintain service quality across assigned

zones.

Role: Operations BDA – InstaHelp

Location: Mumbai

Department: Operations / Business Development

Key Responsibilities

● Manage daily on-ground operations for the InstaHelp category

● Visit service partners regularly to ensure operational compliance and quality standards

● Monitor partner performance, productivity, and partner metrics

● Resolve operational issues in the field and coordinate with internal teams for quick

closures

● Ensure adequate partner supply and availability across assigned zones

● Conduct audits and maintain SOP adherence

● Collect market feedback and identify operational improvement opportunities

● Drive partner retention and relationship management

Candidate Requirements

● 0–3 years of experience in field operations, sales, or business development

● Comfortable with extensive field work and local travel

● Strong communication and interpersonal skills

● Problem-solving mindset with ownership attitude

● Ability to work in a fast-paced operational environment